Candance Nobles
541 Oakmont Dr Clarksville,TN
Summary
Experienced Customer Service Representative seeking opportunities in customer service and problem-solving skills; to support in the delivery of exceptional customer care. Works well without supervision, Excellent communication skills ,Energetic work attitude
Overview
23
23
years of professional experience
Work History
Educational Assistant/Media Assistant
Hazelwood Elementary School
Clarksville, TN
01.2025 - Current
- Checks out books, materials, equipment, etc.
- Assist the textbook coordinator in maintaining the inventory of textbooks.
- Assist the Media Specialist in maintaining an inventory of technology devices available for check-out to teachers.
- Prepares returned books, materials, equipment, etc. for reuse
- Return books, materials, equipment, etc., to designated areas.
- Supervises students in the library, and assists students and staff with researching needed materials.
- Substitutes for librarians and teachers in classrooms.
- Types, copies, delivers, and files overdue lists, memos, letters, etc.; clears library records for withdrawing students.
Personal Lines Customer Service Representative
Zander Insurance
Nashville, TN
07.2022 - 01.2025
- Processing client inquiries including cancellations, declaration page requests, mortgagee requests, policy rating, and identification card requests, adding/deleting vehicles
- Matching incoming insurance applications with the proper documentation needed
- Follow up with clients on outstanding service requests as needed
- Working with multiple carriers to provide the best insurance coverage to customers
- Fielding all incoming client traffic and proactively calling clients when necessary to obtain additional information
Blended Agent
The General Insurance
Nashville, TN
09.2020 - 07.2022
- Quoting and selling insurance policy premiums to incoming sales prospects while providing excellent customer service to new and existing customers
- Assist customers, agents, courts and dmv as well as police officers, with request for information including clarification of insurance policies
- Answering agent/broker queries regarding whether the company will accept risks that fall outside underwriting guidelines
- Preparing written correspondence in response to lienholder request for proof of insurance requests
Customer Service Rep
The General Insurance
Nashville, TN
05.2018 - 09.2020
- Handles inbound telephone inquiries from customers, answering billing questions and processing customer requests, provide quotes and/or premium information on existing policies
- Prepare and send information and various documents such as ID cards and financial responsibility forms
- Assist independent agents by responding to billing questions, payment status, change requests, and/or taking information regarding a claim
- Provides through customer service to resolve all issues/complaints to ensure complete customer satisfaction
Accident Management II
Agero
Clarksville, TN
10.2015 - 05.2018
- Handles service cases for clients that utilize the Accident Management Programs
- Tier 2 associates are responsible for releasing vehicles, negotiating charges, and dispatching service for VRM cases in the release queue
- Utilize towing/storage market data to negotiate advance charges
- Follow up with vehicle owner, body shop, and service provider to ensure proper service has been delivered
Customer Response Associate
Agero
Clarksville, TN
01.2013 - 10.2015
- Assisted and dispatched service to customers with Emergency Roadside Assistance
- Answers routine service calls and logs them as appropriate on the computer system
- Explains all benefits, services and claims/reimbursement procedures
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
Volunteer Store Worker
St. Vincent DePaul Food Bank & Thrift Store
Oak Grove, KY
08.2011 - 12.2011
- Assisted customers with purchases
- Operated cash register
- Sorted and distributed donations
- Assisted clients needing help obtaining food and clothing
Administrative Assistant/ Childcare Teacher
Hands and Hearts Daycare Center
Clarksville, TN
07.2007 - 01.2010
- Ability to work in a fast paced environment Maintained excellent parent relations
- Tended to the needs of children as needed(infant classroom)
- Created and executed daily lesson plans for the students
- Supervised 7+ employees daily
- Took parent payments
- General office procedures.
Administrative Assistant/ Childcare Teacher
Alphabet Childcare Center
Clarksville, TN
12.2005 - 07.2007
- Ability to work in a fast paced environment
- Maintained excellent parent relations
- Accurately calculated and made daily deposits of up to $2,000
- Ability to follow instructions well and make decisions
- Processed payments
- Motivated and supervised 10+ employees on daily basis
- Maintained all record-keeping procedures
- Effectively developed telephone communication skills
- Served as a liaison between staff and parents
- General office procedures.
Childcare Teacher
Miss Lisa's Home Daycare
Clarksville, TN
06.2005 - 08.2005
- Ability to work in a fast paced environment
- Maintained excellent parent relation
- Tended to the needs of children as needed.
Assembler
Electrolux Home Products
Springfield, TN
09.2004 - 02.2005
- Worked on an assembly line.
Childcare Teacher
Kids' Korner
Clarksville, TN
04.2004 - 09.2004
- Worked in the 2 year old classroom
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent parent relations
- Assisted parents with potty training.
Customer Service Representative
Convergys
Clarksville, TN
02.2003 - 03.2004
- Assisting customers in all aspect of their wireless account including billing, but not limited to programming of handset and minor troubleshooting issues
- Warranty Exchange CSR- Assisted customers to receive a replacement phone after determining the phone was still under its year warranty
- Data Entry
- General Office Procedures
Cashier/Cook
Burger King
Clarksville, TN
06.2002 - 02.2003
- Worked on cash register in front and in drive-thru
- Greeted and assisted customers with purchases
- Prepped and worked in food area.
Education
High School Diploma -
Mannheim American High School
06.2000
Skills
- Computer proficient 40 WPM
- P&C licensed
- Microsoft Word, Excel, Power Point
- Active Listening Skills
- Self Motivated
- Willingness to learn new skills while adapting to new situations
Timeline
Educational Assistant/Media Assistant
Hazelwood Elementary School
01.2025 - Current
Personal Lines Customer Service Representative
Zander Insurance
07.2022 - 01.2025
Blended Agent
The General Insurance
09.2020 - 07.2022
Customer Service Rep
The General Insurance
05.2018 - 09.2020
Accident Management II
Agero
10.2015 - 05.2018
Customer Response Associate
Agero
01.2013 - 10.2015
Volunteer Store Worker
St. Vincent DePaul Food Bank & Thrift Store
08.2011 - 12.2011
Administrative Assistant/ Childcare Teacher
Hands and Hearts Daycare Center
07.2007 - 01.2010
Administrative Assistant/ Childcare Teacher
Alphabet Childcare Center
12.2005 - 07.2007
Childcare Teacher
Miss Lisa's Home Daycare
06.2005 - 08.2005
Assembler
Electrolux Home Products
09.2004 - 02.2005
Childcare Teacher
Kids' Korner
04.2004 - 09.2004
Customer Service Representative
Convergys
02.2003 - 03.2004
Cashier/Cook
Burger King
06.2002 - 02.2003
High School Diploma -
Mannheim American High School