Candell Barnett
Washington,DC
Summary
Proven Unit Secretary at the University of Maryland Medical System, adept in HIPAA compliance and exceptional customer service. Enhanced patient satisfaction through efficient task management and strong organizational skills. Excelled in fostering positive interactions, contributing to team success by training new staff. Demonstrated commitment to healthcare excellence and patient privacy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Unit Secretary
University Of Maryland Medical System
901 Harry S Truman Drive
03.2002 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Education
No Degree - Radiography
Prince George's Community College
Upper Marlboro, MD05-2028
High School Diploma -
Anacostia SHS
1601 16th St SE Washington DC 2002006-1997
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment coordination
- HIPAA compliance
Certification
- CPR/AED Certification
Timeline
Unit Secretary
University Of Maryland Medical System
03.2002 - Current
No Degree - Radiography
Prince George's Community College
High School Diploma -
Anacostia SHS