Candi Straub
Rienzi,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Vitalchek (Remote)
Rienzi, Mississippi
06.2024 - Current
- Answer customer inquiries and provided accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Gather customer feedback through surveys and used the data to improve customer service.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Identify areas of improvement in customer service processes and suggested changes accordingly.
- Develop strong relationships with customers by providing personalized assistance and support.
- Track orders from start to finish to ensure timely delivery of goods or services.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
Scheduling/Insurance Verification Specialist
Magnolia Regional Health Center
Corinth , MS
03.2021 - 05.2024
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Navigated through multiple online systems to obtain documentation.
- Adhered to HIPAA requirements to safeguard patients.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Verifies insurance eligibility and medical necessity on all scheduled patients.
- Prepares and compiles medical records.
Pharmacy Technician
Walgreens
Corinth , MS
09.2023 - 03.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Customer Service Representative
ResourceMFG
Booneville, MS
08.2020 - 02.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
Teller
BancorpSouth
Corinth , MS
10.2019 - 07.2020
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Customer Service Representative
FerrouSouth
Iuka, MS
08.2012 - 08.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Handled sensitive and confidential employee information with complete discretion.
- Processed onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Education
GED -
Northeast Mississippi Community College
Booneville, MSSome College (No Degree) - Accounting
Northeast Mississippi Community College
Booneville, MSSkills
- Coordination and Scheduling
- Insurance Plan Verification
- Data Entry and Review
- Medical Terminology
- Excellent phone etiquette
- Knowledgeable in Meditech
- Communication and Interpersonal Skills
- Insurance Coverage Verification
- Electronic Medical Records
- Customer Service
- Prescription Filling
- Labeling prescriptions
- HIPAA
- Processing payments
- Healthcare regulations
- Problem-solving skills
- Skilled in Microsoft Word
- Skilled in Excel
Certification
- Certified Pharmacy Technician
Timeline
Customer Service Representative
Vitalchek (Remote)
06.2024 - Current
Pharmacy Technician
Walgreens
09.2023 - 03.2024
Scheduling/Insurance Verification Specialist
Magnolia Regional Health Center
03.2021 - 05.2024
Customer Service Representative
ResourceMFG
08.2020 - 02.2021
Teller
BancorpSouth
10.2019 - 07.2020
Customer Service Representative
FerrouSouth
08.2012 - 08.2019
GED -
Northeast Mississippi Community College
Some College (No Degree) - Accounting
Northeast Mississippi Community College