Supervised associates, team members, staff members and employees
Managed store operations
Managed opening and closing store
Managed nightly cash, register, financial and sales totals
Acted as customer service representative
Handled and submitted incoming sales calls
Managed daily reports of transactions
Rearranged and detailed store merchandise according to company standards
Recruited and interviewed potential candidates
Handled all associate, team member, employee and staff member scheduling
Enforced company policies and procedures.
Assistant inspector
Holiday inn Express Norfolk VA
Norfolk, VA
05.2018 - 01.2020
Inspect the rooms cleaned earlier by the other housekeepers
Ensure the cleanliness of the room is up to the standards of the company
Responsible for the cleanliness of the public areas or assigning housekeepers to clean them
Coordinate with the housekeeping manager over radios to keep each other informed of their progress
Maintain the schedule of housekeepers.
Assisant Manager
Love Culture
Norfolk, VA
09.2017 - 11.2018
Monitor sales levels to determine product volume adjustments, replenishments and allocations
Identified and documented sales opportunities through networking, internet research
Provided Trademark Customer Service to both DIY/Retail and wholesale customer
Executed local consumer marketing programs to increase foot traffic and build sales
Ensured compliance with safety and loss prevention policies
Trained, managed and supervised a team of up to ten employees.
Excutive Housekeeper
Howard Johnson
Virginia Beach, VA
08.2014 - 09.2017
Managed up to eight team members in meeting hotel cleaning needs
Developed team schedules and monitored productivity
Assisted staff in completing tasks and corrected performance issues
Responded quickly to guest requests
Administered budget and accounted for all supplies.
Customer Service Representative
Ukrops
Henrico County, VA
01.2013 - 11.2014
Responsible for handling and controlling cash registers
Cashed checks for customers
Handled phone calls and directed them to different departments
Took special orders
Handled employment openings and job opportunities
Ensured smooth guest exchanges and handled complaints
Managed proper credits for transactions and documented returns and exchanges.
CNA - Certified Nursing Assistant
Home care
Henrico County, VA
05.2010 - 08.2014
Provided various patient care services, including bathing, dressing, serving meals, taking vital signs, repositioning patients, collecting information about conditions and treatment plans, providing and emptying bedpans, lifting patients, answering patient calls, examining patients for injuries, cleaning and sanitizing patient areas, changing bed sheets, and restocking rooms.
Education
Associate's degree - Science health Administration services
Colorado Technical University-Online
Colorado Springs, CO
06.2023
Skills
Customer Service
Retail Management
Housekeeping
Fast Food
Key Holder
Training
Sales
Management
Scheduling
Cash Handling
Customer Service Skills
Inventory
Merchandising
Microsoft Excel
Team Building
Word
Inventory Management
Excel
Microsoft Office
Outlook
Time Management
Fast Learner
Team Management
Supervising Experience
Store Management Experience
Loss Prevention
Interviewing
Sales Management
Quality Assurance
Employee Orientation
Leadership
Pricing
Commercial Cleaning
Serving Experience
Administrative Experience
Conflict Management
Computer Skills
Restaurant Management
Restaurant Experience
Human Resources
Assistant Manager Experience
Food Safety
Office Management
POS
Purchasing
Retail Sales
Medical Terminology
Typing
Vital Signs
Windows
Training & Development
Analysis Skills
ICD-10
Dental Terminology
Front Desk
Certification
Food Handler Certification
BLS Certification
Certified Medical Assistant
CPR Certification
ServSafe
Timeline
Assistant Manager
Panera Bread
10.2020 - Current
Assistant inspector
Holiday inn Express Norfolk VA
05.2018 - 01.2020
Assisant Manager
Love Culture
09.2017 - 11.2018
Excutive Housekeeper
Howard Johnson
08.2014 - 09.2017
Customer Service Representative
Ukrops
01.2013 - 11.2014
CNA - Certified Nursing Assistant
Home care
05.2010 - 08.2014
Associate's degree - Science health Administration services