Candice Baker
Huntsville,AL
Summary
Energetic, friendly, data-driven professional with superior goal setting, decision making, and problem solving skills. Strong in the areas of prioritization, planning and critical thinking to multitask in fast-paced settings. A highly organized, diligent and adaptable team player who is interested in maintaining positive relationships and seeks a solid foundation for future growth with peers.
Overview
14
14
years of professional experience
Work History
MSRII- Supervisor
Northrop Grumman Federal Credit Union
12.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assists Business Development Officer with expanding business through effective network development, identifying new and prospective clients
- Handled customer complaints, resolved issues in a kind pleasant manner
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members
- Approve, modify, or reject remote deposits to ensure timely deposit of funds
- Approve ATM audits to ensure machines are set to operational standards
- Balance cash drawer and vault with zero discrepancies
- Approve wire transfers, ordering cash, funding loans and other daily branch operations
- Contributes to completing various job sharing duties to ensure daily flow of operations
- Train newly hired employees on systems, safety and branch security
Financial Relationship Specialist- Team Lead
Regions Bank
10.2020 - 05.2022
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
- Reviewed daily reports and individual transactions to ensure daily balance of branch
- Counted, verified and handled bank deposits and armored car transactions
- Monitored overall productivity of the branch and progress toward performance goals
- Resolved complex account issues promptly by collaborating effectively across multiple departments, ensuring client satisfaction and trust
- Train and kept staff informed and updated on current issues
Service Manager
Wells Fargo
07.2018 - 09.2020
- Supervise the daily activities of the branch including delegation of assignments, developing work schedules, and providing necessary training
- Managed and approved deposits, withdrawals and wire transfers to process accurate banking transactions for clients
- Ensured staff balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Analyze operations to determine areas where cost reductions could be implemented or program improvements initiated
- Attend all sales, product knowledge trainings and meetings to stay current with issues
- Assisted with online banking troubleshooting and account creation
- Perform personnel actions which entailed performance evaluations, disciplinary actions and interviewing candidates for employment
- Upholds team productivity and quality objectives by setting and maintaining clear benchmarks for service
CSR/Retention Specialist
AT&T/DIRECTV
07.2017 - 07.2018
- Excellent communication skills that involved speaking clearly and accurately while using pleasant tone and common conversational courtesies
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Proactively worked with internal and external customers to collaboratively find solutions using resources to resolve unsatisfying issues
- High motivation with ability to successfully meet team objectives while maintaining individual goals
- Answered high-volume, multi-line telephone, directing callers to appropriate company with pleasant attitude.
Interim Manager and Retail Sales Associate
T-Mobile US Inc.
11.2010 - 04.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Balanced and organized store cash registers by handling cash, counting change and preparing nightly deposits
- Reviewed reports of cash and operations to effectively control store inventory
- Completed daily paperwork and computer entry of sales data as established by management.
Education
High School Diploma -
Johnson High School
Huntsville, AL05.2004
Skills
- Microsoft Office
- Coaching and mentorship
- Communication
- Hiring
- Customer Service
- Strong written and verbal skills
- Legal Proceedings
- Keen attention to detail
- Administrative Duties
- Training Personnel
- Scheduling and calendar management
- Records management
- Closing Processes
- Policies And Procedures
- Attentive Listening
- History Research
Volunteer Experience
- Huntsville Downtown Rescue Mission, Food Drive/Meal Preparation
- Boys and Girls Club
Timeline
MSRII- Supervisor
Northrop Grumman Federal Credit Union
12.2022 - Current
Financial Relationship Specialist- Team Lead
Regions Bank
10.2020 - 05.2022
Service Manager
Wells Fargo
07.2018 - 09.2020
CSR/Retention Specialist
AT&T/DIRECTV
07.2017 - 07.2018
Interim Manager and Retail Sales Associate
T-Mobile US Inc.
11.2010 - 04.2017
High School Diploma -
Johnson High School