Candice Ball Higgins
Dallas,TX
Summary
Detail-oriented and tech-savvy professional with experience in customer data management, administrative support, and high-volume task handling. Proven ability to maintain accuracy, organize records, and work efficiently in fast-paced environments. Seeking a remote, non-phone position focused on data entry, administrative support, or back-office operations.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kokua Education
Austin TX
10.2025 - Current
- Implemented lesson plans to ensure student engagement and comprehension.
- Adapted instructional strategies to accommodate diverse learning needs.
- Collaborated with teachers to support classroom management and discipline.
- Developed and maintained positive relationships with students and staff.
Esthetician
European Wax Center
Austin Tx
03.2022 - 03.2024
- Delivered exceptional customer service, ensuring client satisfaction through personalized skincare consultations.
- Performed a variety of waxing techniques with precision, adhering to safety and hygiene protocols.
- Educated clients on post-wax care and skincare products, enhancing their overall experience and results.
- Managed appointment scheduling efficiently using salon management software to maximize productivity.
Customer Service Representative
Harte Hanks
Austin, TX
07.2019 - 08.2020
- Managed and updated customer records with accuracy in high-volume systems
- Resolved customer issues using structured workflows and internal tools
- Documented interactions and maintained detailed account notes
- Collaborated with internal teams to ensure efficient problem resolution
- Handled multiple tasks simultaneously while meeting performance metrics
Sales Representative
She's Happy Hair
Dallas, TX
10.2018 - 02.2019
- Processed transactions and maintained accurate sales and inventory records
- Assisted customers by identifying needs and recommending solutions
- Organized product displays and tracked inventory levels
- Increased sales through strategic product recommendations
Education
Esthetician Certification -
Paul Mitchell The School Austin
Austin, TX02.2021
High School Diploma -
Bryant High School
Bryant, AR05.2011
Skills
- Data Entry & Record Management
- Microsoft Excel, Word, Outlook
- Google Docs & Spreadsheets
- Accuracy & Attention to Detail
- Written Communication
- Order Processing & Documentation
- Time Management & Organization
- CRM & Customer Data Systems
Timeline
Substitute Teacher
Kokua Education
10.2025 - Current
Esthetician
European Wax Center
03.2022 - 03.2024
Customer Service Representative
Harte Hanks
07.2019 - 08.2020
Sales Representative
She's Happy Hair
10.2018 - 02.2019
Esthetician Certification -
Paul Mitchell The School Austin
High School Diploma -
Bryant High School
Additional Experience & Strengths
- Experienced in working independently and meeting deadlines
- Strong organizational and documentation skills
- Comfortable using multiple software systems simultaneously
- Fast learner with ability to adapt to new tools and platforms quickly