Candice Boone
Apple River,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Title Specialist
Florida Fast Title
08.2022 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Received and processed paperwork for titles, new license plates, and renewals.
Title Specialist
LazyDays RV
06.2022 - 08.2022
- Requested original titles for units traded in to be resold
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Mailed completed registration to new customers
Title Clerk
ADESA Tampa
02.2022 - 06.2022
- Received titles and payments for vehicles sold on auction day.
- Prepared titles for local dealers to sale at their car lots
- Contact dealerships for additional documents needed to submit for registration for new owners.
Customer Service Representative
Hillsborough County Tax Collector
08.2016 - 02.2022
- Processed new titles, duplicate titles and registrations
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Trained new personnel regarding company operations, policies and services.
- Completed renewal registrations and changes in vehicle registrations
- Processed issuance of Driver's License, Commercial Driver's License and Identification Cards
- Collected property taxes
- Issued and renewed Business Tax receipts
- Examined applications and documents to ensure they meet compliance with state laws, rules, regulations and standards.
Night Manager/Shift Manager
RaceTrac
05.2014 - 07.2016
- Supervised and trained new in-store team members
- Assisted Store Managers with store management tasks
- Communicated with vendors and merchandisers regarding orders
- Communicated with service technicians for reported repairs needed within the store and maintenance of equipment
- Ensured the store to be clean, safe and well maintained
- Developed team members on policies and procedures for further advancement
- Performed fuel surveys to maintain competitive pricing.
Guest Service Associate
RaceTrac
08.2010 - 05.2014
- Operated point-of-sales system and utilized key sales tactics
- Received vendor delivers
- Conferred with Store Manager to obtain information on issues that could have affected the daily operations
- Assisted in the maintaining of a clean, guest friendly store environment
- Provided prompt, efficient and courteous customer service
- Organized store merchandise racks.
Education
Surgical Technology Diploma - Surgical Technology
Erwin Technical Center
Tampa, FL07.2009
High School Diploma -
Florida State University High School
Tallahassee, FL05.1997
Skills
- Documentation Review
- Customer Satisfaction
- Federal Laws
- Administrative Duties
- Policy Development and Enforcement
- Inventory Audits
- Overseeing Employees
Timeline
Title Specialist
Florida Fast Title
08.2022 - Current
Title Specialist
LazyDays RV
06.2022 - 08.2022
Title Clerk
ADESA Tampa
02.2022 - 06.2022
Customer Service Representative
Hillsborough County Tax Collector
08.2016 - 02.2022
Night Manager/Shift Manager
RaceTrac
05.2014 - 07.2016
Guest Service Associate
RaceTrac
08.2010 - 05.2014
Surgical Technology Diploma - Surgical Technology
Erwin Technical Center
High School Diploma -
Florida State University High School
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