Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative

Candice Canady

Swainsboro,GA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Walmart
04.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Family Dollar
04.2012 - 04.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Carhop

Sonic
07.2011 - 04.2012
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Hair Salon Assistant

Seven Hair Studio
10.2010 - 05.2011
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.

Education

Certificate - Medical Assistant

Southeastern Technical College
Swainsboro, GA

Timeline

Customer Service Representative

Walmart
04.2016 - Current

Customer Service Representative

Family Dollar
04.2012 - 04.2016

Carhop

Sonic
07.2011 - 04.2012

Hair Salon Assistant

Seven Hair Studio
10.2010 - 05.2011

Certificate - Medical Assistant

Southeastern Technical College

Similar Profiles

CREATE PROFILE
Candice Canady