Candice Cannon
Riverdale,GA
Summary
PCT with over 13 years of successful experience in Healthcare and Customer Service. Recognized consistently for performance excellence and contributions to success in Medical field. Strengths in Customer Satisfaction and fast learning backed by training in ICU, ER, Med Surge, Home Health, Hospice, Rehabilitation, and Long term Care facilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Supplemental Staffing Specialist
Northside Hospital Atlanta
Atlanta, Georgia
09.2021 - Current
- Collaborated with manager to determine department's short and long-term hiring needs.
- Audited workplace, employee and management policies and procedures.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw staffing needs for 162-employee's across 3 locations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Patient Account Register
Southern Regional Hospital
Riverdale, GA
06.2021 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
CCA / PCT /Patient Access Representative /COVID-19 Tester
Northside Atlanta Hospital
Atlanta, GA
02.2020 - Current
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Processed positive and negative test responses according to established protocols and reporting requirements.
- Documented novel coronavirus screening assessments.
- Oversaw in-person and curbside patient registration and processing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve Nursing skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
PCT / Unit Secretary /Sitter
Piedmont Hospital
Stockbridge, GA
01.2017 - 08.2020
- Pct / sitter / UNIT SECRETARY , Piedmont Hospital PCT (float) in hospital and, as Sitter.
- EKG, Vitals, IV Removal, Documentation, Bathing and Feeding, Etc.
- Enhanced office efficiency by handling 50+ callers per day.
- Processed lab paperwork and requests according to physicians' orders.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Collaborated with assistants and Nurses ,as well as doctors to prepare and set up rooms with adequate supplies and equipment.
CERTIFIED NURSING ASSISTANT
KINDRED HEALTHCARE / KINDRED @HOME
Stockbridge, GA
03.2015 - 09.2017
- Assist Patients with ADL care.
- Monitor and Record any changes with patients.
- Assist Pts with Rehab Techniques.
- Pt Charting, Colostomy Care, Lift Trained.
- Obtained client medical history, including medication information, symptoms and allergies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Maintained best-in-class standards for individualized care in 120-bed unit by continuously checking in with patients and families and quickly providing care
Lead Hospice CNA
Doctor's Hospice
Fayetteville, GA
09.2016 - 03.2017
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse Manager.
HOSPICE CNA , HOSPICE OF ATLANTA, Visiting Nurses
01.2015 - 09.2016
- Grooming and Dressing Patients, Perineal Care , Incontinent Care, Repositioning, Monitor and Record Vital Signs, Identify and Address comfort Care needs.
CUSTOMER SERVICE REP
UHAUL
01.2013 - 08.2015
- (@ Home) Maintains Call Center database by entering information.
- Process order forms and applications, Manage customer complaints, Sell and Offer Products, Route calls to appropriate source, Arrange storage rentals.
- Cultivated customer loyalty, promoted repeat business and improved sales
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
HOSPICE CNA , GENTIVA HOSPICE
08.2013 - 02.2014
- Performed range of motion, Bathing and Dressing on Patients.
- Observing and Reporting any physical or mental changes.
- Document, Monitor, and Record all Vital Signs.
CERTIFIED NURSING ASSISTANT
GRADY HOSPITAL / HEALTHCARE
01.2012 - 08.2013
- Assist Patients with Bathing, Dressing, and Toileting needs.
- Colostomy care, Cath/ Foley care, Trach care.
- Observe and report relevant, physical, psychological, social developments and interactions with staff and patients.
CERTIFIED NURSING ASSISTANT
Lafayette Nursing & Rehab Center (Kindred)
Fayetteville, GA
02.2010 - 12.2011
- Assist Patients with Activities Of Daily Living, Assist in Rehab Techniques, Assist Patients to and from appointments, Monitor and report change in attitudes, behavior, and appearance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
CNA , LAFAYETTE NURSING AND REHAB
08.2009 - 06.2011
- Assist Patients with Activities Of Daily Living and Range of Motion.
- Training New employees, Patient Documentation, etc.
Medication Technician
Waltonwood Senior Living
Canton, MI
06.2006 - 07.2009
- Administer all Medications to patients.
- Supervise Caregivers.
- Provide Training for New Employee’s.
- Handle charting, filing, new admit paperwork.
- Assist CNA’s with ADL’s.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Reviewed patient progress to document effects of any prescribed medication.
CERTIFIED NURSING ASSISTANT
Plymouth Court
Plymouth, MI
04.2006 - 06.2007
- Assist Patients with all ADL’s.
- Observe and document changes in patients.
- Assist with Physical Therapy Exercises.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
CAREGIVER
WALTONWOOD @ TWELVE OAKS
01.2005 - 02.2006
- Assist Patients with ADl’s, Laundry, Stock Supplies, etc.
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Built strong relationships with clients to deliver emotional support and companionship
CASHIER
KMART CORPORATION
02.2004 - 11.2004
- Process sales and payments, Handle customer transaction and complaints, Wrap merchandise , Restock returned items.
- Maintained cash drawer of $100 or more per shift
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
- Checked identification for proof-of-age for alcohol and tobacco sales
PACKER / WAREHOUSE ASSOCIATE
TECHNICOLOR
Livonia, MI
12.2001 - 10.2003
- Packing and Unpacking Orders, Labeling Products , Loading Pallets, Working Assembly Line.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
Education
Some College (No Degree) - CNA
Wayne County Community College
Detroit, MILPN - Practical Nursing
SOUTHERN CRESCENT TECHNICAL COLLEGE
Griffin, GA2022
Diploma - Medical Assistant
United Educational Institute
Morrow, GA12.2012
Skills
- PATIENT FILING
- INTERPERSONAL SKILLS
- VITAL SIGNS
- PATIENT CHARTING
- MICROSOFT WORD
- ELECTROCARDIOGRAM
- INJECTIONS
- MEDISOFT
- URINE ANALYSIS
- Call Center
- INTERPERSONAL SKILLS
- EPIC SUPER USER
- CERNA
- PATIENT CARE
- Checking Time Cards
- Payroll Processing
- Excel Proficiency
Accomplishments
- Received Piedmont's Tulip ( PCT) Award
- Received Promise 360 award 4 times
Timeline
Supplemental Staffing Specialist
Northside Hospital Atlanta
09.2021 - Current
Patient Account Register
Southern Regional Hospital
06.2021 - Current
CCA / PCT /Patient Access Representative /COVID-19 Tester
Northside Atlanta Hospital
02.2020 - Current
PCT / Unit Secretary /Sitter
Piedmont Hospital
01.2017 - 08.2020
Lead Hospice CNA
Doctor's Hospice
09.2016 - 03.2017
CERTIFIED NURSING ASSISTANT
KINDRED HEALTHCARE / KINDRED @HOME
03.2015 - 09.2017
HOSPICE CNA , HOSPICE OF ATLANTA, Visiting Nurses
01.2015 - 09.2016
HOSPICE CNA , GENTIVA HOSPICE
08.2013 - 02.2014
CUSTOMER SERVICE REP
UHAUL
01.2013 - 08.2015
CERTIFIED NURSING ASSISTANT
GRADY HOSPITAL / HEALTHCARE
01.2012 - 08.2013
CERTIFIED NURSING ASSISTANT
Lafayette Nursing & Rehab Center (Kindred)
02.2010 - 12.2011
CNA , LAFAYETTE NURSING AND REHAB
08.2009 - 06.2011
Medication Technician
Waltonwood Senior Living
06.2006 - 07.2009
CERTIFIED NURSING ASSISTANT
Plymouth Court
04.2006 - 06.2007
CAREGIVER
WALTONWOOD @ TWELVE OAKS
01.2005 - 02.2006
CASHIER
KMART CORPORATION
02.2004 - 11.2004
PACKER / WAREHOUSE ASSOCIATE
TECHNICOLOR
12.2001 - 10.2003
Some College (No Degree) - CNA
Wayne County Community College
LPN - Practical Nursing
SOUTHERN CRESCENT TECHNICAL COLLEGE
Diploma - Medical Assistant
United Educational Institute
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