Candice Carnes
Grand Prairie,TX
Summary
Inbound sales and account management professional with experience supporting revenue growth through customer retention, order lifecycle management, and margin protection. Skilled in handling high-volume inbound requests, managing account relationships, resolving escalations, and coordinating cross-functional operations to ensure accurate and timely fulfillment. Strong background in compliance, research, and problem resolution within fast-paced environments.
Overview
8
8
years of professional experience
Work History
Internet Sales & Account Coordinator
Air Power, Inc.
05.2024 - Current
- Manage high-volume inbound web and email purchase orders from existing and new customers.
- Serve as primary point of contact for all assigned accounts, ensuring seamless order processing and relationship management.
- Protect profitability by reviewing pricing, correcting discrepancies, and maintaining positive margins.
- Coordinate with warehouse teams, vendors, and internal sales staff to ensure timely fulfillment.
- Handle escalated or high-maintenance accounts requiring consistent follow-up.
- Support customer retention through proactive communication on delays and special requests.
Specialist IV - Escalations & Title Research
JPMorgan Chase Bank, N.A.
02.2019 - 05.2024
- Managed complex inbound escalations requiring detailed research and regulatory compliance review.
- Conducted legal and documentation research to resolve discrepancies and mitigate organizational risk.
- Reviewed documentation for accuracy and adherence to policy.
- Collaborated cross-functionally to resolve time-sensitive issues.
- Exercised independent judgment in regulated financial environments.
Transaction Processing Sr. Specialist II
JPMorgan Chase Bank, N.A.
02.2018 - 02.2019
- Managed high-volume inbound customer calls to ensure timely account access and accurate documentation.
- Provided compliant solutions to customer inquiries, enhancing overall service quality.
- Achieved service-level metrics while navigating a fast-paced call center environment.
Education
High School Diploma -
James Martin High School
Arlington, TX06-2011
Skills
- Inbound Sales Support
- Order fulfillment
- Revenue & Margin Protection
- Escalation Resolution
- High-Volume Case Management
- Process Improvement
- Cross-Functional Coordination
- Relationship building
- Communication skills
- Revenue & Margin Protection
Timeline
Internet Sales & Account Coordinator
Air Power, Inc.
05.2024 - Current
Specialist IV - Escalations & Title Research
JPMorgan Chase Bank, N.A.
02.2019 - 05.2024
Transaction Processing Sr. Specialist II
JPMorgan Chase Bank, N.A.
02.2018 - 02.2019
High School Diploma -
James Martin High School