CphT seeking an opportunistic and rewarding career to expand my skills in the fields of patient care and satisfaction. Over 6 years in retail Pharmacy and 10+ years performing quality assurance duties in a long-term care setting. Especially skilled in customer service, high stress situations, self-management, long term care survey process and customer retention.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Colonel Robert L. Howard State Veterans Home
10.2015 - Current
Efficiently filled prescriptions and maintained inventory through reordering of medications and supplies and checking dates of in house stock daily. Directed fellow staff members on daily schedule and tasks to be met. Made hands on deliveries of medications to nursing staff several times daily and as needed. Maintained a clean, sterile and conductive working area. Audited the facility to remain in compliance with state and federal regulations on a monthly basis, including assisting the Pharmacist in all necessary means, as well as checking medication records, medication room and cart reviews, labeling of medications, etc. Frequent in-services with nursing staff and attendance to QA meetings, working efficiently with the staff and administration to better the facility. Full working knowledge of Microsoft Word, Power Point, Excel, Outlook and Internet navigation. Maintained data driven reports, files and records of consulting visits in a timely manner. Performed customer retention and public relations with staff and administration. Maintained patient confidentiality. Built relationships with patients and family members, resulting in a trusted and continued business relationship. Certified and registered Pharmacy technician.
Cosmetologist
Studio 21 Salon
03.2012 - 09.2015
Licensed Cosmetologist who provided luxury experiences for my clients. Hands on with a positive work environment. Current on the latest styles and trends.
Pharmacy Technician
Kmart Pharmacy
09.2006 - 06.2012
Efficiently worked in a fast paced and high customer volume retail Pharmacy. Assisted the Pharmacist in data entry of new and refill prescriptions, patient phone calls, Inventory management and receiving of medication deliveries.