Candice Gaven
Canyon,TX
Summary
Dynamic Head Bartender and Key Holder at Feldmans Wrongway Diner, specializing in team leadership and expert bartending techniques. Proven ability to drive sales growth and elevate customer satisfaction through proactive service strategies. Expertise in staff training, fostering effective communication, and crafting unforgettable guest experiences. Committed to further enhancing operational efficiency and customer engagement within the hospitality industry.
Overview
7
7
years of professional experience
Work History
Head Bartender/Key Holder
Feldmans Wrongway Diner
Canyon, TX
06.2018 - 12.2024
- Collected and organized daily till totals and tips.
- Poured wine, beer and cocktails for patrons.
- Ensured delivery of high-quality service through teamwork.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Provided feedback on performance reviews for each bartender.
- Facilitated assistance to restaurant staff and effectively managed high influx of customers during shifts.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Welcomed guests with a friendly and professional demeanor.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured accurate cash handling procedures were followed at all times.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Resolved customer complaints and disputes to enhance satisfaction.
- Greeted frequent visitors by name and explained new promotions.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Addressed customer concerns efficiently while maintaining compliance with company protocols.
- Effectively multitasked within fast-paced environment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Assessed and addressed customer requirements efficiently.
Education
Some College (No Degree) - Nursing Major (LVN)
Clarendon College
Pampa, TX12-2009
High School Diploma -
Pampa High School
Pampa, TX05-2007
Skills
- Team leadership
- Effective Information Recall
- Strong communication skills
- Retaining information
- Customer service
- Staff training and supervision
- Advanced bartending techniques
- Sales and upselling techniques
- Cash handling
- Quality control standards
References
References available upon request.
Timeline
Head Bartender/Key Holder
Feldmans Wrongway Diner
06.2018 - 12.2024
Some College (No Degree) - Nursing Major (LVN)
Clarendon College
High School Diploma -
Pampa High School