Candice Gilrane
Aberdeen,NC
Summary
Achieved successful project completions by leveraging strong teamwork and organizational skills. Fostered a collaborative atmosphere that encouraged idea sharing and problem-solving. Delivered consistent support to team members, enhancing overall productivity.
Overview
6
6
years of professional experience
Work History
Office Manager
Carolina Strong Physical Therapy
Southern Pines, NC
03.2022 - Current
Answered telephone calls and processed faxes efficiently. Checked in patients while verifying accuracy of insurance information and authorization. Scheduled appointments for patients upon checkout and managed new patient scheduling. Collected copays and maintained cleanliness of front desk area through light housekeeping and laundry tasks.
Dermatology Secretary
Pinehurst Medical Clinic
06.2020 - 03.2022
- Schedules patient appointments in a professional, businesslike and courteous manner in accordance with the Clinic and physician policies and procedures.
- Answers telephones and returns calls in a timely manner, taking messages, handling requests and providing accurate information as necessary.
- Handles mail, paperwork via fax, and medical records, assuring accuracy and completeness.
- Screens patients and visitors as needed.
- Assures patients are processed in a timely, courteous, and helpful manner.
- Collects patient fees
Education
High School Diploma -
Patrick Henry High
San Diego, CASkills
- Oversaw Avimark system usage for five years, focusing on optimizing practice management and improving client service
- Streamlined data entry processes, enhancing data integrity and supporting organizational record-keeping efforts
- Conducted market research to identify trends and optimize petware selection for target demographics
- Applied two decades of customer service knowledge to streamline support processes and improve overall service quality
- Supported integration and maintenance of EMR systems to improve clinical workflows
- Developed comprehensive understanding of medical terminology, ensuring precise documentation
- Applied three years of medical office experience to support healthcare teams and ensure compliance with industry standards
- Executed a variety of clerical tasks over a decade, ensuring accurate record-keeping and effective communication
- Oversaw appointment scheduling processes, ensuring timely and accurate management of patient bookings and provider availability
- Oversaw the documentation and management of medical records for three years, facilitating seamless access to patient information
Timeline
Office Manager
Carolina Strong Physical Therapy
03.2022 - Current
Dermatology Secretary
Pinehurst Medical Clinic
06.2020 - 03.2022
High School Diploma -
Patrick Henry High