Candice Golden
West Memphis,AR
Summary
Proven Phlebotomist Technician and Customer Service Representative with a track record of enhancing patient and customer satisfaction at Christ Community Health Service. Mastered HIPAA compliance and patient confidentiality, alongside refining problem-solving and active listening skills. Excelled in data entry and customer relations, significantly improving loyalty and operational efficiency without compromising on compassion or professionalism.
Overview
17
17
years of professional experience
Work History
Phlebotomist Technician
Christ Community Health Service
01.2008 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Customer Service Representative
Sagility Health
01.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Arkansas State University
West Memphis, ArHS Diploma -
Cornerstone Christian School
Townsend, GA2001
Skills
- Data Entry
- HIPAA
- Patient confidentiality
- Recording data
- Patient support
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Documentation
- Microsoft PowerPoint
- Data Collection
- Prioritization
- De-Escalation Techniques
- Building rapport
- Technical Support
Timeline
Customer Service Representative
Sagility Health
01.2021 - 08.2023
Phlebotomist Technician
Christ Community Health Service
01.2008 - Current
Arkansas State University
HS Diploma -
Cornerstone Christian School
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