Candice Higgins

Served as primary coordinator for client accounts, ensuring high-quality service and issue resolution

• Built strong relationships to support client retention and satisfaction in service delivery
• Conducted regular check-ins to monitor satisfaction and identify improvement opportunities
• Managed service pipelines and tracked interactions using to ensure accuracy and continuity
• Monitored account performance and proactively addressed risks to retention
• Ensured compliance with organizational policies, regulatory standards, and service protocols
• Managed daily emails via Microsoft Word
• Built revenue reports using Microsoft Excel Pivot Tables
• Managed daily calls with vendors and led team meetings

• Coordinated project close-out activities, ensuring completion of deliverables and smooth transitions to operations
• Led post-project evaluations to identify process improvements and enhance service delivery
• Supported operational handoffs to ensure continuity of care/services
• Tracked timelines, ensuring adherence to schedules and organizational priorities
• Managed budgets and monitored costs to support efficient resource utilization
• Oversaw resource allocation to maintain workflow efficiency and meet project goals

• Processed orders, contracts, and documentation with accuracy and attention to detail
• Maintained accurate client and service records in CRM systems to support continuity of care
• Coordinated internal approvals to ensure efficient processing of requests
• Resolved routine issues and escalated complex concerns to appropriate teams
• Verified accuracy of pricing, billing, and documentation to maintain compliance
• Managed daily calls from customers
• Contributed to customer satisfaction
• Provided Invoices upon request