Summary
Overview
Work History
Education
Skills
Preferredname
Timeline
Generic
Candice Jones

Candice Jones

El Paso,TX

Summary

Dedicated and results-driven Customer Service Professional with over 5 years of experience delivering exceptional service in high-stakes environments. Expertise in data entry, process adherence, and clear communication. Skilled at effectively assisting clients in navigating complex procedures, ensuring they receive clear guidance and support while maintaining professionalism and composure. Adept at managing high-volume interactions and ensuring customer satisfaction at every step.

Overview

7
7
years of professional experience

Work History

Disaster Relief Application Specialist

GDIT
10.2024 - Current
  • Company Overview: Subcontracted under FEMA
  • Assisted hurricane victims in navigating the application process for disaster relief assistance
  • Thoroughly studied Standard Operating Procedures (SOPs) to ensure accurate and reliable guidance
  • Conducted data entry and managed high-volume calls with professionalism and clarity
  • Provided clear instructions to applicants on their next steps, ensuring full understanding of the process
  • Subcontracted under FEMA

Customer Service Representative

Teleperformance
06.2020 - 08.2024
  • Responded promptly to customer inquiries, managing escalations with specialized communication techniques
  • Processed sales, refunds, exchanges, and ensured compliance with company policies
  • Maintained a positive and professional attitude to enhance the customer experience

Medicare Enrollment Specialist

United Healthcare
08.2019 - 03.2020
  • Guided applicants through the Medicare eligibility and enrollment process
  • Verified and processed applicant information for accuracy and completeness
  • Ensured a smooth enrollment experience by providing clear, step-by-step instructions

Customer Service Representative

Conduent
05.2018 - 08.2019
  • Managed inbound customer calls, addressing inquiries and troubleshooting issues
  • Processed payments, account adjustments, and provided customer support on billing
  • Effectively retained customers by resolving complaints and upselling services

Education

High School Diploma - undefined

Burges High School
El Paso, TX

Skills

Data Entry & Accuracy

Preferredname

Sincere

Timeline

Disaster Relief Application Specialist

GDIT
10.2024 - Current

Customer Service Representative

Teleperformance
06.2020 - 08.2024

Medicare Enrollment Specialist

United Healthcare
08.2019 - 03.2020

Customer Service Representative

Conduent
05.2018 - 08.2019

High School Diploma - undefined

Burges High School
Candice Jones