Ricshantis Mosley
Albany,GA
Summary
Detail-oriented Scheduling Coordinator with experience managing patient records, coordinating appointments, and supporting daily healthcare operations. Skilled in oral and written communication, active listening and analytical problem-solving.
Willing to relocate to: Albany, GA Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
Work History
Medical Records Specialist
Registry Partners
Remote
09.2019 - 11.2025
- Managed and maintained accurate patient medical records in electronic health record systems.
- Ensured compliance with HIPAA regulations and confidentiality standards.
- Retrieved, scanned, filed, and indexed medical documents promptly and accurately.
- Scheduled patient appointments while coordinating provider availability.
- Managed appointment confirmations, cancellations, and rescheduling.
- Verified patient demographics, insurance eligibility, and referral requirements.
- Responded to patient inquiries professionally via phone.
- Assisted clinical staff with chart preparation, record requests, and audits.
Communications Officer/Dispatcher
Lee Co Sheriffs Office
Leesburg, GA
03.2018 - 08.2019
- Read system maps and caller information, and documented all details in the system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Communications Officer/Dispatcher
City of Albany
Albany, GA
03.2013 - 01.2017
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented all details in the system.
Customer Service Representative
Teleperformance
Albany, GA
07.2011 - 12.2012
- Answered customer questions regarding merchandise and pricing.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Representative
Penske Automotive Group
Buford, GA
02.2010 - 05.2011
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Education
High School Diploma -
Dougherty Comprehensive High School
Albany, GA05.2009
Skills
- Exceptional attention to detail
- Medical Records Management
- Appointment Scheduling & Calendar Coordination
- HIPAA Compliance
- Data Entry & Accuracy
- Patient Communication & Customer Service
- Time Management & Multitasking
- Organized
- Strong time management
- Customer service excellence
- Data entry
Timeline
Medical Records Specialist
Registry Partners
09.2019 - 11.2025
Communications Officer/Dispatcher
Lee Co Sheriffs Office
03.2018 - 08.2019
Communications Officer/Dispatcher
City of Albany
03.2013 - 01.2017
Customer Service Representative
Teleperformance
07.2011 - 12.2012
Call Center Representative
Penske Automotive Group
02.2010 - 05.2011
High School Diploma -
Dougherty Comprehensive High School