Candice Miller
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Wine Store Manager
Cadillac Wines
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant General Manager
61 Osteria
06.2023 - 02.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Wine / Beverage Manager
Wine Thief & Bob's Steak and Chop House
05.2022 - 06.2023
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Organizing and hosting monthly themed wine tastings
- Guest engagement and strengthening rapport with regulars/condominium owners in the Omni Hotel.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Resolved customer complaints involving food or beverage quality and service.
General Manager
Winehaus
11.2021 - 05.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Correctly calculated inventory and ordered appropriate supplies.
- Partnered with the Media and Events Manager to oversee events.
Wine Director /Restaurant Front of House Manager
Waters Restaurant
06.2019 - 11.2021
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over 200 bottle selections.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
Bartender /Head Sommelier
Wine Thief & Bob's Steak And Chop House
11.2013 - 06.2019
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Built and maintained relationships with all guests, including condominium owners in the Omni Hotel
- Planned and assisted with monthly themed wine tastings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
- Supply Ordering
Additional Accolades
- Completed the Introductory Course through the Court of Master Sommeliers
- Volunteered at the Big Taste of Fort Worth
- 2023 Texsom Retreat Scholar
- Committee Member for Wranglers & Wishes Charity Event for The Make A Wish Foundation
Timeline
Wine Store Manager
Cadillac Wines
02.2024 - Current
Assistant General Manager
61 Osteria
06.2023 - 02.2024
Wine / Beverage Manager
Wine Thief & Bob's Steak and Chop House
05.2022 - 06.2023
General Manager
Winehaus
11.2021 - 05.2022
Wine Director /Restaurant Front of House Manager
Waters Restaurant
06.2019 - 11.2021
Bartender /Head Sommelier
Wine Thief & Bob's Steak And Chop House
11.2013 - 06.2019
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