CANDICE M. OLSEN

• Developed and implemented strategic sales initiatives to enhance revenue growth.
• Trained and mentored sales team, fostering a collaborative environment for skill development.
• Analyzed market trends to identify new opportunities and adjust sales strategies accordingly.
• Established strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved and surpassed quarterly sales targets through strategic deal-closing techniques.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Oversaw sales and customer service operations to drive performance. Collaborated with management of repair department and bench jeweler to uphold quality standards. Managed entry of special orders into computer system and ensured accurate processing. Coordinated follow-ups on all orders to guarantee prompt delivery and accuracy. Developed organized merchandise displays to elevate customer shopping experience. Achieved monthly and yearly sales targets consistently.

Assisted in following corporate guidelines for merchandise flow within the store. Supported visual merchandising by aligning mannequins and displays with planograms provided by regional visual manager. Collaborated with store manager to maintain a neat and accessible shopping environment.

• Open new accounts, loans, and CD. Assisted members with any and all transactions associated with their accounts. Worked primarily at front concierge desk of the building to ensure a great first impression of the Credit union to the members entering the building.

• Sales and customer service. Supervise employees and ensure store and personal goals were met each month. Inventory control each day to make sure all stock items were accounted for. Make certain repairs taken in by all employees were correctly taken in and priced accordingly. Followed up with all vendors for special orders and new stock items. Managed many truck shows and other special events to maximize store yearly revenue.

• Managed the tuxedo rental department of the store. Booked weddings with bride and grooms to guarantee a perfect tuxedo for their wedding needs. Supervised the employees while booking weddings to make sure all styles and sizes were entered into Oracle correctly. Worked with corporate to secure orders and once tuxedos arrived at store went through each and every tuxedo set to make certain all pieces were accounted for and were accurate.

• Customer Service and sales. Helped customers find the perfect items for their clothing needs. Process transactions through POS, and inventory control. Managed Fashion shows and other special events.