Candice Pleasant
Round Lake,IL
Summary
Skilled food service professional with extensive experience in cash handling and customer service. Expertise in conflict resolution and enhancing customer satisfaction, while maintaining accurate records. Able to multitask in high-pressure environments and foster teamwork to drive operational success. Knowledgeable in food handling procedures, food preparation, and order management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Worker
Captain James A. Lovell FHCC
North Chicago, Illinois
10.2023 - Current
- Delivered meals promptly while ensuring compliance with sanitation standards.
- Executed infection control procedures for safe food handling in healthcare settings.
- Facilitated enjoyable interactions with patients during care through professional interactions.
Main Banker Cashier
American Place Casino
Waukegan, IL
01.2023 - 10.2023
- Handled sensitive financial transactions with discretion, ensuring confidentiality and security.
- Organized currency inventory to support uninterrupted casino operations.
- Maintained accurate records and logs in a compliance-driven environment.
- Conducted investigations into discrepancies, implementing corrective actions to maintain financial integrity.
- Scanned documents into the system for streamlined record-keeping and compliance.
Manager
Dunking' Donuts
Chicago, Illinois
06.2018 - 01.2023
- Supervised daily operations, enhancing service efficiency and product quality.
- Trained team members on customer service standards and procedures.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Managed inventory counting and receiving, ensuring stock accuracy for operational needs.
- Conducted cash register counts for daily reconciliation.
- Digitized sensitive documents, streamlining payroll processing for timely payments.
- Answered phones and processed phone orders promptly.
Asst. Manager
Ben & Jerry’s
02.2013 - 06.2018
- Coordinated daily operations management and staff scheduling to maintain workflow efficiency.
- Addressed customer inquiries and issues, enhancing overall satisfaction.
- Developed customer service skills through regular interactions with clients., problem-solving abilities, and attention to detail.
- Demonstrated reliability and punctuality while adapting to service-focused roles.
- Streamlined communication between team members and upper management to support operational clarity.
Education
NONE - Accounting and Finance
DUNBAR VOCATIONAL HIGH SCHOOL
Chicago, ILSkills
- Interdepartmental communication
- Customer service and conflict resolution
- Clerical support and data entry
- Multitasking under pressure
- Team collaboration
- Reliability and punctuality
- Problem-solving skills
- Cash handling expertise
Certification
- Food Handler Certification
- Infection Control Training (Internal hospital-based modules, if applicable)
Timeline
Food Service Worker
Captain James A. Lovell FHCC
10.2023 - Current
Main Banker Cashier
American Place Casino
01.2023 - 10.2023
Manager
Dunking' Donuts
06.2018 - 01.2023
Asst. Manager
Ben & Jerry’s
02.2013 - 06.2018
NONE - Accounting and Finance
DUNBAR VOCATIONAL HIGH SCHOOL