Candice Smith

• Led daily pizza shop operations, coordinating crew assignments, prep, and service flow.
• Trained staff on dough handling, topping standards, oven timing, and customer service expectations.
• Monitored food safety, sanitation, and temperature controls to maintain compliance and product quality.
• Managed inventory levels, ordering, and stock rotation to reduce waste and prevent shortages.
• Resolved customer concerns promptly, preserving service standards and repeat business.
• Scheduled employees based on sales trends, labor needs, and coverage requirements.
• Improved kitchen efficiency by refining prep workflows and front-line communication.
• Supervised performance, coached team members, and supported consistent execution across shifts.
• Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
• Increased overall store sales through effective marketing strategies and promotional campaigns.
• Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.

• Supervised daily restaurant operations to maintain service speed, cleanliness, and food quality standards.
• Coordinated crew schedules, shift coverage, and labor assignments to support efficient staffing.
• Trained crew members on service procedures, food safety, and operational expectations.
• Monitored cash handling, transactions, and register accuracy throughout daily service.
• Supported inventory checks, supply ordering, and stock rotation to prevent shortages.
• Resolved customer concerns promptly to maintain satisfaction and service consistency.
• Enforced safety, sanitation, and compliance procedures across front counter and kitchen areas.
• Assisted manager with opening, closing, and shift execution to ensure smooth restaurant flow.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Greeted visitors and directed them to appropriate departments with professionalism and courtesy.
• Answered multi-line phone calls, relayed messages, and routed inquiries accurately.
• Scheduled appointments, managed calendars, and coordinated meeting room availability.
• Maintained front desk organization, updated records, and filed confidential documents.
• Processed mail, deliveries, and incoming packages according to office procedures.
• Resolved routine visitor concerns and escalated complex issues to supervisors.
• Supported administrative tasks, including data entry, copying, and document preparation.
• Monitored reception area appearance to ensure welcoming, professional first impressions.
• Maintained clean reception area to promote positive, professional environment for clients.
• Reduced wait times for callers, promptly answering phone lines and directing calls as needed.

• Supervised crew members during shifts, maintaining fast service and consistent food quality.
• Coordinated opening and closing procedures, including cash handling, sanitation, and equipment checks.
• Trained new team members on drive-thru, front counter, and kitchen procedures.
• Monitored order accuracy and resolved customer concerns to support positive guest experiences.
• Enforced food safety, cleanliness, and company standards throughout daily service.
• Communicated shift updates to management and crew to ensure clear operational handoffs.
• Addressed staffing issues and workflow disruptions to keep service efficient and organized.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

Maintain restaurant cleanliness and customer satisfaction while also training new employees.