Summary
Work History
Education
Skills
Timeline
Generic

Candice Stewart

Glen Burnie,MD

Summary

Ambitious, dedicated, customer service oriented Bus Operator. Seeking to find a professional position whereby my talents can be utilized to the optimum.

Work History

Bus Operator

WMATA
Washington, DC
  • Ensuring high quality service and safety to customers as a WMATA Bus Operator.
  • Performs complete pre and post operation inspections of assigned vehicles.
  • Follows all required safety policies and procedures.
  • Safely operate a passenger bus along designated routes, read route descriptions and provide each customer with stellar service.
  • Possesses excellent defense driving techniques and the ability to professionally deal with difficult or disruptive passengers.
  • Adept in traffic regulations and experienced at implementing safe passenger rules.
  • Patient and level-headed, with the ability to remain on schedule and seek alternate routes when necessary.
  • Obeyed DOT rules and regulations and local laws and stipulation’s to maximize safety.

Correctional Officer/ Fleet Operations/ Tactical Instructor

Department of Corrections
Baltimore, MD
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Assisted in restraining violent and unruly inmates.
  • Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.
  • Maintained records and logs of man hours, materials and equipment used.
  • Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment.
  • Maintained daily logs of shift activity.
  • Supervised the meal distribution and observed inmates during meals.
  • Conducted internal security checks.
  • Continually monitored cells for inappropriate activity.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Maintained daily logs of shift activity.
  • Supervised inmates visits, recreation, telephone calls and shower time.
  • Maintained correct physical head count at all times.
  • Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.
  • Maintained communications with all other areas of the facility at all times.
  • Enforced resident behavior management system and wrote incident reports for infractions.
  • Attended regular trainings and maintained appropriate certifications.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Responded quickly to medical emergencies and inmate disturbances.

Instructor

Baltimore City Detention Center
Baltimore, MD
  • Helped develop and implement interesting and interactive learning mediums to increase student understanding of course materials.
  • Administered and corrected tests and quizzes in a timely manner.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students(fellow Officers) and Administration.

Customer Service Administrator

MVA
Glen Burnie, MD
  • Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.
  • Performing a variety of duties such as titling and registering vehicles, licensing and monitoring drivers, issuing identification cards, enforcing insurance and vehicle emissions inspection laws and other customer service functions.

Bus Operator

Greyhound Lines INC
Baltimore, MD

Education

Criminal Justice

The Community College of Baltimore County
Catonsville, MD

Skills

  • Clean driving record
  • Vehicle inspection
  • Fuel efficiency
  • Defensive driving
  • Accurate recordkeeping
  • Weather conditions adaptation
  • Traffic laws compliance
  • Safe driving practices
  • Effective communication skills
  • Safe driving skills
  • Troubleshooting skills
  • Customer relations skills
  • Passenger assistance
  • Route navigation
  • GPS mapping
  • Route planning
  • Guest relations
  • Incident reporting
  • Valid state license
  • Preventive Maintenance
  • Emergency procedures

Timeline

Bus Operator

WMATA

Correctional Officer/ Fleet Operations/ Tactical Instructor

Department of Corrections

Instructor

Baltimore City Detention Center

Customer Service Administrator

MVA

Bus Operator

Greyhound Lines INC

Criminal Justice

The Community College of Baltimore County

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Candice Stewart