Demonstrated strong organizational, technical, and interpersonal skills, thriving in fast-paced environments to enhance operational efficiency.
Overview
25
25
years of professional experience
Work History
Bookkeeping Assistant
Shelby County Government
Memphis, TN
03.2025 - 01.2026
Oversaw invoice processing and maintained accuracy of financial records across multiple departments.
Oversaw preparation of monthly financial reports, ensuring compliance with government regulations.
Executed data entry processes within accounting software to optimize financial record management.
Performed bank statement reconciliations and rectified discrepancies to maintain precise financial records.
Customer Service Associate
Walgreens
Memphis, TN
09.2023 - 01.2025
Collaborated with shift manager to address operational challenges and resolve customer issues.
Collected and authorized payments of guests.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Clerical Assistant
Glassman, Wyatt, Tuttle & Cox
Memphis, TN
05.2020 - 12.2022
Implemented opening and closing procedures to optimize operational efficiency.
Executed processing and verification of check transactions with high efficiency.
Executed issuance of money orders to enhance efficiency in financial transactions.
Utilized advanced computer skills to optimize operational workflows.
Managed phone operations and verified employment status for individuals cashing checks.
Executed end-of-day procedures by closing out computer systems and ensuring accuracy of daily reports.
Executed various administrative tasks to ensure smooth office operations.
Starbucks Shift Supervisor
Starbucks
Memphis, TN
10.2018 - 04.2022
Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.
Prepared and served drinks and food in accordance with health codes and café standards.
Performed all support tasks such as cleaning cases and equipment, and restocking display cases.
Lead Barista/Cashier
Crosstown Arts Cafe
Memphis, TN
06.2018 - 11.2018
Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.
Prepared and served drinks and food in accordance with health codes and café standards.
Performed all support tasks such as cleaning cases and equipment, and restocking display cases.
Barista/Cashier
Muddy's Bake Shop
Memphis, TN
04.2017 - 04.2018
Preparing store for open and close, ringing up customers.
Perform inventory, handling money, custom orders, training new employees.
Preparing and serving drinks, coffee, pastries and other items that are ordered.
Signing Team Member
Macy's
Memphis, TN
01.2009 - 02.2017
Coordinate and oversee the timely execution of sign setup and removal for the entire store.
Utilize pointer reports and home store grids for sale set execution.
Conducts check audits to ensure accuracy of signing.
Maintain an organized signing and signing supplies.
Print and maintain the sign library.
Assist in processing merchandise returns, price changes, marked out of stocks and damages.
Assist with merchandise placement as needed.
Replenishment/Cashier
Macy's
Memphis, TN
07.2011 - 04.2012
Answering phones.
Helping customers, ringing up customers.
Putting out freight.
Making sure the customer is satisfied with their shopping experience.
Picker
Nike
Memphis, TN
08.2006 - 01.2008
Efficiently pick customer orders for shipment, ensuring that the correct number and type of product is loaded and shipped.
Assemble various types of merchandise for shipment.
Carry or transport orders to shipping locations or delivery platforms with material handling equipment.
Stencil, tag, or mark orders as requested.
Lead Sales Associate/Key Holder
Parisian
Collierville, TN
10.2005 - 06.2007
Answering phones.
Ringing up Customers.
Making sure store area is clean and maintained.
Zoning areas.
Making sure customers are satisfied with their shopping experience.
Greeter
Smokey Bones
Memphis, TN
08.2004 - 11.2006
Greeting customers.
Answering phones.
Making sure the customers are satisfied with their dining experience, and other general duties.
Shift Lead/Barista/Cashier
University of Memphis
Memphis, TN
01.2002 - 01.2005
Customer service duties.
Answering phones.
Ringing up customers.
Making drinks, etc.
Teller
Mr. Payroll
Memphis, TN
06.2001 - 11.2004
Opening and closing.
Cashing checks.
Making money orders.
Computer skills.
Answering the phones and verifying employment for people cashing checks.
Closing out the computer and verifying the end of the day reports were correct.
Other general office duties.
Education
N/A in Nursing - undefined
Northwest MS Community College
Southaven, MS
01.2009
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Germantown High School
Memphis, TN, US
01.2000
Skills
Oversaw daily operations of cash handling and customer service Led team in maintaining high standards of cashiering and shift management Cultivated positive customer experiences through coffee service expertise
Oversaw daily operations in a busy café environment to enhance customer satisfaction Led inventory management initiatives to optimize stock levels and reduce waste Leveraged Microsoft Excel and Office to streamline clerical processes and reporting Cultivated strong leadership skills by training and mentoring new baristas Implemented effective merchandising strategies to boost sales and improve product visibility