Lawania Braxton-Armstrong
Memphis,TN
Summary
Facilitated seamless front desk operations, resulting in enhanced guest satisfaction through prompt greetings and effective issue resolution. Optimized correspondence routing, contributing to improved communication flow. Championed a professional atmosphere that supports company objectives and growth.
Overview
17
17
years of professional experience
Work History
Security Officer
Clarion
Memphis, Tennessee
03.2026 - Current
- Monitored premises to ensure safety and security of staff and visitors
- Conducted regular patrols to identify potential security risks
- Responded promptly to incidents, coordinating with law enforcement as needed
- Maintained accurate logs of daily activities and unusual occurrences
Receptionist
Olymbec USA
Memphis, Tn
03.2024 - Current
- Welcomed visitors and clients, enhancing overall experience and satisfaction at Olymbec USA.
- Directed incoming calls through multi-line phone system to enhance departmental communication and responsiveness.
- Scheduled and managed staff appointments and meetings to streamline office calendar utilization.
- Oversaw all shipping logistics to support efficient supply chain processes.
Tax Professional
Jackson Hewitt Tax Service Inc
Memphis, TN
01.2009 - 02.2026
- Executed preparation of tax returns for individual and business clients.
- Assisted clients in understanding tax regulations and deductions.
- Reviewed financial documents for accuracy and completeness.
PBX Hotel Operator
Southland Casino
West Memphis, Arkansas
06.2022 - 11.2023
- Operated multi-line phone system to facilitate seamless communication between guests and hotel services.
- Supported guest experiences by addressing inquiries and outlining available hotel amenities.
- Executed wake-up call arrangements and addressed special requests to enhance guest experience.
Security Officer
Ambassador Worldwide Protection Agency
Memphis, Tennessee
05.2009 - 11.2010
- Trained new officers in protocols and emergency procedures
- Implemented safety drills, enhancing staff preparedness for emergencies
- Developed reporting procedures for incidents, improving response times
- Collaborated with management to review security policies and recommend improvements
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Education
Associate of Science - Criminal Justice
Strayer University
04.2026
Skills
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints Enhanced service delivery by streamlining processes and improving team collaboration Fostered positive customer relationships, resulting in increased retention rates
- Implemented strategies for conflict resolution, ensuring effective communication and understanding among parties involved
- Monitored and adjusted daily activities to ensure efficient use of time and resources
- Engaged in systematic analysis of issues to enhance decision-making processes and drive strategic initiatives
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Streamlined appointment scheduling processes to improve workflow and reduce scheduling conflicts
- Promoted a culture of positivity and professionalism, contributing to team cohesion and productivity
- Achieved seamless communication across departments by optimizing multi-line telephone systems Enhanced operational efficiency through proactive management of system performance and user training Improved response times by streamlining call handling processes
- Demonstrated a steady and calming attitude to effectively manage challenging circumstances
- Achieved seamless communication flow through proficient management of multi-line telephone systems Enhanced customer satisfaction by promptly addressing inquiries and directing calls to appropriate personnel Improved operational efficiency by implementing best practices in call handling
- Achieved high levels of client satisfaction by efficiently managing greeting and seating processes Improved guest flow and comfort through strategic seating arrangements Elevated front desk operations to create a welcoming environment for all clients
- Achieved seamless office operations through proactive management of administrative tasks Enhanced team performance by implementing efficient scheduling and communication strategies Drove improvements in office organization, resulting in increased productivity and employee satisfaction
- Oversaw mail distribution and sorting activities, maintaining accurate records and enhancing operational efficiency
- Achieved high levels of data accuracy through meticulous input processes Improved data entry efficiency by implementing streamlined procedures Contributed to enhanced decision-making by ensuring reliable data availability
- Engaged in active listening and problem-solving during telephone conversations to enhance customer satisfaction
- Achieved high levels of data accuracy through meticulous entry and validation processes Enhanced data retrieval times by implementing effective organizational strategies Contributed to improved decision-making by ensuring timely access to critical information
- Achieved high customer satisfaction ratings through proficient phone communication Enhanced team performance by implementing effective phone etiquette training Improved overall customer engagement through strategic phone interaction initiatives
Timeline
Security Officer
Clarion
03.2026 - Current
Receptionist
Olymbec USA
03.2024 - Current
PBX Hotel Operator
Southland Casino
06.2022 - 11.2023
Security Officer
Ambassador Worldwide Protection Agency
05.2009 - 11.2010
Tax Professional
Jackson Hewitt Tax Service Inc
01.2009 - 02.2026
Associate of Science - Criminal Justice
Strayer University