Candice Velasco
Phoenix,AZ
Summary
Experienced property management professional with over a decade of progressive leadership in residential communities. Proven track record in leasing, operations, budgeting, and resident relations. Recognized as Assistant Community Manager of the Year (ACM/REM) in 2021 for outstanding performance and leadership. Skilled in maximizing asset value, ensuring regulatory compliance, and delivering high-quality resident experiences.
Overview
17
17
years of professional experience
Work History
Inside Sales
Parker and Sons
4717 E. Hilton Ave Phoenix AZ 85034
05.2025 - Current
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Lead generation (cold calling, inbound follow-ups)
- Effectively addressing customer concerns while ensuring a positive and satisfying experience.”
- Skilled at building strong working relationships and fostering team collaboration.
Assistant Community Manager
Cortland Management
Phoenix
02.2017 - 02.2025
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Community Manager
PB Bell Properties
Phoenix
05.2015 - 02.2017
- Mediated conflicts with tools and techniques to promote understanding and cooperation.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Great communication and problem solver. Worked to make sure the job was done to satisfaction but still a wonderful place to work.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
Assistant Community Manager
PB Bell Properties
Phoenix
03.2012 - 05.2015
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Evaluated property conditions and recommended improvements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
Leasing Manager
PB Bell Properties
Phoenix
06.2009 - 03.2012
- Optimized budget allocation by analyzing market trends and performance metrics.
- Motivated team members to achieve leasing goals through regular feedback and coaching.
- Fostered positive relationships for improved tenant retention rates.
- Enhanced property appeal through tailored promotional campaigns.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Created and submitted daily reports on leasing activities.
Education
Some College
Phoenix, AZ08-2005
High School Diploma -
Pinnacle3 High School
Phoenix05-2005
Skills
- Payment processing
- Property management
- Records and database administration
- Website management
- Communication and resident relations
Accomplishments
ACM / REM of the year in 2021
Timeline
Inside Sales
Parker and Sons
05.2025 - Current
Assistant Community Manager
Cortland Management
02.2017 - 02.2025
Community Manager
PB Bell Properties
05.2015 - 02.2017
Assistant Community Manager
PB Bell Properties
03.2012 - 05.2015
Leasing Manager
PB Bell Properties
06.2009 - 03.2012
Some College
High School Diploma -
Pinnacle3 High School