CHELSEA WALSH
Rio Rancho
Summary
Dynamic sales professional with a proven track record at Ulta Beauty, driving over $7 million in revenue through exceptional customer service and relationship management. Skilled in sales expertise and inventory control, I excel at fostering customer loyalty and implementing effective business strategies to enhance performance and satisfaction.
Overview
8
8
years of professional experience
Work History
Inside Sales
Albuquerque Winair
Albuquerque
02.2024 - Current
- Performed inside sales and services for prospective customers.
- Coordinated product deliveries and ensured timely distribution to various locations.
- Developed and managed relationships with existing customers to ensure customer satisfaction.
- Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
- Addressed customer inquiries and resolved issues related to distribution.
- Ensured that all collected data was stored securely according to company policy.
Retail Sales Manager
Ulta Beauty
Albuquerque
02.2022 - Current
- Increased the team's revenue by over 7million in sales.
- Helped to increase quarterly sales revenue by through customer service and driving sales.
- Reviewed sales reports in order to identify and improve sales performance, as well as to support inventory management.
- Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
- Provided excellent customer service, resulting in an increase in customer loyalty.
- Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain top-quality employees.
- Taught my team members how to use effective strategies to meet operational and sales goals.
- Maintained the company's visual merchandise standards through general housekeeping, including COVID and sanitation standards.
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
- Oversaw large amounts of cash, credit, and gift card transactions while also checking the cash drawer balance at the end of each shift.
- Was in charge of training, mentoring, and teaching effective sales techniques to a group of 15-20+ salespeople.
Keyholder
Ulta Beauty
Albuquerque
10.2021 - 02.2022
- Provided management with sales feedback in order to address concerns raised in sales reports.
- Emphasized customer service excellence by continuing to train front-line team members, resulting in an increase in customer satisfaction.
- Implemented merchandising and promotional changes throughout the sales floor to increase sales.
- I counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store 2-3 times per week.
- Tracked and prioritized work orders to meet daily production requirements.
- Improved customer service by projecting a friendly, knowledgeable attitude.
- I was in charge of a team of 20 or more employees.
Lead Cashier
Ulta Beauty
Albuquerque
01.2021 - 10.2021
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Educated customers about current promotions to increase sales.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed cash drawer and performed regular audits for accuracy.
Prestige Beauty Advisor
Ulta Beauty
Albuquerque
01.2018 - 01.2021
- Helped increase sales with the team and made the Ulta location a $7 million+ location.
- Demonstrated makeup application skills during in-store events.
- Scheduled appointments, answered phones, greeted clients, processed payments, and created client service tickets for a salon
- Received new inventory, replenished supplies, and improved the appearance of the displays.
- Conducted skin analysis and recommended appropriate skincare regimes for customers.
- Scheduled appointments for corporate-sanctioned events (goals $2,000–$5,000+).
- Organized promotional events such as make-up tutorials or product launches.
- Maintained cleanliness and organization of beauty counters and testing stations.
- Advised clients on product selection and application techniques.
Beauty Advisor
Ulta Beauty
Albuquerque
09.2017 - 01.2018
- Greeted customers to determine wants or needs.
- Helped customers feel relaxed and comfortable with process.
- Assisted customers with product selection and application techniques.
- Processed customer transactions efficiently at a busy retail environment.
- Handled returns and exchanges following store policies and procedures.
Education
Some college (No degree) - Psychology
The University of New Mexico
Albuquerque, NMSkills
- Relationship building and management
- Facials and makeup applications
- Sales expertise
- Customer consultation
- Safety and sanitation training
- Inventory control
- Payment processing
- Retail background
- Makeup application
- Customer service
- Sales proficiency
- Business Strategy
- Networking expertise
- Microsoft office
- Organization and time management
- Data entry
Accomplishments
- Increased sales, made two different Ulta locations 7million locations within a year.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Helped drive team to raise funds each year for BCRF and Save The Children
- Helped drive sales for sanctioned Corporate beauty and skin events ($2000-5000+) goals.
References
References available upon request.
Timeline
Inside Sales
Albuquerque Winair
02.2024 - Current
Retail Sales Manager
Ulta Beauty
02.2022 - Current
Keyholder
Ulta Beauty
10.2021 - 02.2022
Lead Cashier
Ulta Beauty
01.2021 - 10.2021
Prestige Beauty Advisor
Ulta Beauty
01.2018 - 01.2021
Beauty Advisor
Ulta Beauty
09.2017 - 01.2018
Some college (No degree) - Psychology
The University of New Mexico