Candice White
Macon,GA
Overview
13
13
years of professional experience
Work History
Membership Consultant Lead
Connexus Credit Union
10.2021 - Current
- Provide exemplary customer service as the first point of contact for members, addressing inquiries and handling financial transactions with confidentiality
- Identify opportunities to enhance member relationships through account deposits, loan referrals, and promoting credit union products
- Ensure compliance with Federal Regulations, including BSA, and assist in reports, trends, and meetings
- Demonstrate strong attention to detail and accuracy in processing financial transactions and troubleshooting issues
- Maintained extensive and timely interaction with members to address inquiries and resolve issues efficiently.
Disability Claims Analyst Rep
The Hartford
08.2018 - 09.2021
- Managed the processing and adjudication of short-term disability claims, ensuring compliance with policy provisions and regulatory requirements
- Provided timely and accurate support to claimants, policyholders, and the claims department
- Interacted extensively with insured parties, claimants, and providers to gather information, provide updates, and address inquiries regarding short-term disability claims
- Demonstrated empathy and professionalism in resolving customer concerns and ensuring a positive customer experience throughout the claims process.
Customer Account Executive - Sales
Comcast Cable (Xfinity)
11.2016 - 07.2018
- Demonstrated strong negotiation skills and attention to detail in sales and account management
- Analyzed customer data to understand needs and provided tailored solutions
- Collaborated with cross-functional teams to support business objectives.
Financial Advisor – Customer Care Professional
American Express
11.2010 - 10.2016
- Meet or exceed performance metrics and targets for customer satisfaction, call quality, productivity, and other key performance indicators (KPIs) as established by American Express
- Adhere to regulatory requirements and compliance standards governing the financial services industry, ensuring accurate and ethical conduct in all interactions with cardmembers and handling of sensitive financial information
- Resolved complex issues related to unauthorized transactions, billing errors, and account disputes, demonstrating strong analytical skills and attention to detail
- Conducted thorough investigation of disputed transactions and account activities, analyzing account statements, transaction histories, and customer communications to determine liability and resolve claim disputes.
Education
Associates of Science - Diagnostic Ultrasound
ATI College of Health
Miami, FL12.2007
Skills
- Claim investigation
- Policy interpretation
- Medical terminology
- Analytical skills
- Time Management
- Decision Making
- Communication skills
- Problem solving skills
Timeline
Membership Consultant Lead
Connexus Credit Union
10.2021 - Current
Disability Claims Analyst Rep
The Hartford
08.2018 - 09.2021
Customer Account Executive - Sales
Comcast Cable (Xfinity)
11.2016 - 07.2018
Financial Advisor – Customer Care Professional
American Express
11.2010 - 10.2016
Associates of Science - Diagnostic Ultrasound
ATI College of Health
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