Damian Torres

Allstate Insurance Co

11.2024 - Current

Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
Coordinated effectively with other departments within the organization to address policy concerns or complex issues arising from specific claims scenarios.
Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
Reduced fraudulent claims by identifying potential fraud indicators during investigations.
Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
Exercised sound judgment in determining total loss situations based on factors such as cost of repairs versus actual cash value of the vehicle involved in the accident.
Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.

Summary