Candice Nicole Godfrey
Wireless Sales Customer Experience Specialist
North Charleston,SC
Summary
Resourceful Customer Experience Agent with proven industry expertise. Delivered superb customer service for national company and earned recognition for routinely achieving sales quotas, quality of work, Excellent communications skills and outgoing personality leading to exceptional results.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
T-Mobile
North Charleston, SC
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Documented all customer interactions in internal database to maintain customer service history details.
Membership Relations Manager
Charleston Metro Chamber of Commerce/ CF Agency
Chas, SC
- Encourage membership participation in Chamber events and committees.
- Submit weekly updates to media on new members.
- Retention — follow up contact with current members on a regular basis to ensure renewals will be made at the appropriate time.
- Responsible for sending invoices and organization verification reports to the membership on an annual basis at time of membership renewal.
- Follow up on late accounts with letters and 30, 60, 90 day invoices.
- New Member Orientation — coordinate new member orientation events.
- Insurance Programs — assist with membership benefit functions Coordinate Ambassadors activities and maintain records on participation of each Ambassador.
- Coordinate all ribbon cuttings and groundbreakings for Chamber members, to include notification of Ambassadors and materials needed for the event.
- Provide ribbon cutting information for the Chamber Magazine.
- Participate in Membership/Small Business Committee activities as appropriate.
- Assist with membership benefit functions.
- Represent Chamber at events when approved by Director of Sales.
Auto and Home Insurance Claims Adjuster
Geico VA, Liability Adjuster
Virginia Beach, VA
03.2016 - 04.2018
- Investigated, Analyzed, and determined the extent of The Geico Company’s liability concerning personal, property or casualty loss or damages.
- Interviewed and corresponded with policy holders, claimants, witnesses and consulted police reports and hospital records to utilize as evidence to support contested claims, and determine the company’s extent of liability.
- Examined Insureds policy to determine coverages.
- Calculated benefit payments, and approved payments of claims within certain monetary limits., Maintained positive relationships with customers filing auto and home insurance claims.
- Handled a steady volume of new claims for home, auto, injuries, and property damage, involving distressed customers facing property losses, injuries, and auto accidents.
- Routinely on the phone 70%-90% of the day in a fast-paced environment.
- Achieved better than expected rating in current job.
- Investigated claims, established and communicated liability for collision events.
- Filed catastrophic home claims.
- Scheduled repairs for insured customers and claimants, established car rentals while maintaining reasonable cost control, and scheduled repairs or issued payments for damages for comprehensive or collision losses.
- Recognized for superior customer service and for mentoring new hires.
- Auto Insurance Liability TDY (NC Claim Rotation Experience).
- Obtained and processed North Carolina police reports for Geico auto casualty claims.
- Filed insurance claims with liable Third Party Insurance Carriers to expedite subrogation on behalf of Geico and its insured customers.
- Called A insured customers to confirm that customer service goals have been achieved and identified unresolved customer service issues before claim closure.
- Responded to in- bound customer inquiries for existing insurance claims.
- Negotiated with claimants to settle claims.
Deposit Operations Specialist
Crescom Bank
Charleston, South Carolina
07.2015 - 10.2015
- Responsible for daily review and resolution of ACH rejected transactions and processing of exception items within prescribed timeframes.
- Ensure a high level of customer service by contacting the customer relative to overdrawn bank accounts.
- Process the decision while minimizing risk to ally bank while providing a high level of customer service for those instances that warrant an exception.
- Reviewed accounts for excessive deposit and withdrawals relative to kiting.
- Reviewed accounts for excessive returned deposited item activity.
- Communicate daily to FIS via e-mail to ensure proper posting of fraud stopped transferred and suspense Work Risk Rating reports on daily basis.
Claims Specialist
Allstate Insurance
Charlotte, North Carolina
06.2013 - 05.2015
- Implemented improvements in manual and electronic billing procedures.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reported policy changes and company conditions affecting customer satisfaction.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Tax preparer
Hoods Tax Pros
Charlotte, North Carolina
02.2012 - 05.2015
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Offered clients recommendations to reduce tax liabilities.
- Facilitated integration of modern tax software with client accounting software.
Education
Medical Reimbursement Certification - Medical Office Management
Central Piedmont Community College
Charlotte, NC 03.2005 - 08.2005
Skills
Strategic sales knowledge
undefinedTimeline
Auto and Home Insurance Claims Adjuster
Geico VA, Liability Adjuster
03.2016 - 04.2018
Deposit Operations Specialist
Crescom Bank
07.2015 - 10.2015
Claims Specialist
Allstate Insurance
06.2013 - 05.2015
Tax preparer
Hoods Tax Pros
02.2012 - 05.2015
Medical Reimbursement Certification - Medical Office Management
Central Piedmont Community College
03.2005 - 08.2005
Membership Relations Manager
Charleston Metro Chamber of Commerce/ CF Agency
Customer Experience Specialist
T-Mobile
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