Candice S Johnson
Summary
I am looking for a position in a growth-oriented company where my medical administrative experience can be used to its fullest potential. I am dedicated and hardworking, and always willing to learn and improve to be the best possible employee. Organized Office Coordinator with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Front Desk Coordinator
South Florida ENT Associates
Aventura, FL
03.2013 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Contacted PCP to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Front Office Assistant
PEDIATRIC ASSOCIATES
Aventura, FL
10.2009 - 02.2013
- Call for results of diagnosis tests or procedures
- Medical Billing and Coding
- Maintained current and accurate medical records for patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Obtained referrals through insurance and other medical specialists and documented details in patient charts.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Administrative Professional
Baptist Health South Florida
, FL
03.2005 - 03.2009
- Schedule inpatient and outpatient surgery
- Direct high volume of phone calls
- Schedule emergency surgery
- Communicate with other departments regarding patient status for surgery
- Organize and maintain department's master schedule
- Coordinate interdepartmental surgical procedures
- Collect data for continuous quality improvement
- Maintain confidentiality of staff and patients
- Update and maintain contact information for all surgical staff
- Mentor new employees
Education
H. S. Diploma -
Jose Marti Technical High
Kingston, Jamaica08.1991
Medical Billing and Coding - undefined
Penn Foster College
Medical Assistant Course Completion -
Municipals Training Center
Brooklyn, NY05.1996
Skills
- Excellent multi-tasking ability
- Organizational skills
- Office management
- Scheduling
Timeline
Front Desk Coordinator
South Florida ENT Associates
03.2013 - Current
Front Office Assistant
PEDIATRIC ASSOCIATES
10.2009 - 02.2013
Administrative Professional
Baptist Health South Florida
03.2005 - 03.2009
H. S. Diploma -
Jose Marti Technical High
Medical Billing and Coding - undefined
Penn Foster College
Medical Assistant Course Completion -
Municipals Training Center