Candida Negron

Customer Service, drive locally.

• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the truck

• Increased customer satisfaction by addressing concerns promptly.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Enhanced driver performance by implementing effective training programs and coaching sessions.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
• Coordinated closely with warehousing teams to ensure smooth transitions between loading docks and vehicles during peak periods.
• Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
• Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
• Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
• Implemented an efficient scheduling system that allowed drivers to better balance their work-life commitments while meeting company objectives.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Assisted with adults

• Maintained compliance with federal regulations by accurately logging hours of service, rest breaks, and mileage in electronic logbooks.
• Promoted a positive company image by presenting a professional appearance and demeanor when interacting with customers or other drivers during stops or layovers.
• Communicated effectively with customers upon arrival at delivery sites, ensuring smooth handover of shipments while adhering to company protocols.
• Handled emergency situations calmly and effectively while keeping safety as the top priority for both self and others on the road.
• Dropped and hooked trailers and changed configuration of equipment.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.