Candida Rocha

CVS Pharmacy

11.2014 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.

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