Candida Terrero
East Rutherford,NJ
Summary
Experienced Senior Operations Manager with over 25 years in distribution and logistics management, skilled in optimizing processes, fostering high-performance teams, and achieving cost savings. Proven track record of meeting service-level agreements (SLAs), enhancing operational efficiency, and driving continuous improvement. Seeking a challenging role to leverage strategic and operational skills for impactful results.
Overview
26
26
years of professional experience
Work History
Operations Manager
Performance Team
05.2021 - Current
- Lead daily operations of a [number]-square-foot distribution center, managing a team of 200 employees across two shifts to meet and exceed performance targets
- Direct warehouse activities, including inventory management, order fulfillment, shipping, receiving, and quality assurance, ensuring alignment with key performance indicators (KPIs) and SLAs
- Implement process improvements, reducing operating costs by 3% through streamlining operations and enhancing productivity
- Manage recruitment, training, and performance evaluations for warehouse staff, building a culture of excellence and accountability
- Collaborate with customers to optimize inbound and outbound shipments, improving transportation efficiency and delivery timelines
- Conduct regular audits for compliance with safety regulations, OSHA standards, and company policies, maintaining a safe work environment
- Analyze operational data to drive continuous improvement initiatives and maximize operational efficiency
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior Operations Manager
Century 21 Department Stores
09.1998 - 02.2021
- Managed a 700,000-square-foot distribution center with a team of 300 employees across two shifts, ensuring consistent achievement of performance metrics and cost-saving goals
- Oversaw warehouse functions, including receiving, inventory management, order fulfillment, shipping, and quality control, meeting productivity and accuracy targets
- Enhanced operational efficiency by implementing process improvements, reducing labor costs by 3% and improving order accuracy by 4.5%
- Managed operational budgets, tracking KPIs, and conducting performance analysis for data-driven decision-making
- Led the successful implementation of a Warehouse Management System (WMS), overseeing staff training and troubleshooting to ensure seamless system integration
- Coordinated with supply chain partners to optimize shipment timelines, improving service levels and delivery accuracy
- Established and enforced safety standards, achieving a 2% reduction in incident rates and maintaining OSHA compliance
- Worked cross-functionally to align warehouse operations with company goals, enhancing customer satisfaction
Operations Supervisor
Century 21 Department Store
09.1998 - 09.1999
- Supported high-volume distribution center operations, managing resource allocation, shift planning, and team supervision to meet operational goals
- Contributed to process initiatives that increased productivity by 2% and reduced error rates in order processing
- Acted as a primary contact for escalated issues, collaborating across departments to resolve challenges and ensure smooth operations
- Provided workflow, space utilization, and equipment recommendations, supporting continuous operational improvement
Education
The ESL / Bilingual Program -
Hudson County Community College
01.1994
Associate Degree - Business Administration
Dominican American University
01.1990
Bachelor’s - Medicine
Universidad Tecnológica de Santiago (UTESA)
01.1988
Skills
- Bilingual: Fluent in English and Spanish
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Teams
- Proficient in PowerPoint
- Strong leadership and team-building abilities
- Expertise in profit and loss management
- Skilled in project planning and development
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Performance Team
05.2021 - Current
Senior Operations Manager
Century 21 Department Stores
09.1998 - 02.2021
Operations Supervisor
Century 21 Department Store
09.1998 - 09.1999
Associate Degree - Business Administration
Dominican American University
Bachelor’s - Medicine
Universidad Tecnológica de Santiago (UTESA)
The ESL / Bilingual Program -
Hudson County Community College
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