Candida "Candi" Ritter
Deer Lodge,Tennessee
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Office Manager
Jill Powell PhD APN BC
Knoxville, TN
05.2015 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with applicable laws regarding employment practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained filing system for records, correspondence and other documents.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
Office Manager
Ritter, Biloski, Miller and Edwards
Oakridge, Tennessee
11.2001 - 03.2015
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed completed work to verify consistency, quality, and conformance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in recruiting, onboarding and training new employees.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed effective communication strategies between departments within the organization.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Business Administration and Management
Ferris State University
Big Rapids, MISome College (No Degree) - Clinical Psychology
Eastern Michigan University
Ypsilanti, MISkills
- Scheduling
- Resource allocation
- Data analysis
- Office management
- Customer service
- Employee training
- Record keeping
- Compliance management
- Conflict resolution
- Team building
- Employee supervision
- Professional demeanor
- Clerical support
Affiliations
- walking and hiking in nature
- gardening and farming
- animal lover with history of animal rescue
- visiting family near and far
- weekend drives
References
References available upon request.
Timeline
Office Manager
Jill Powell PhD APN BC
05.2015 - Current
Office Manager
Ritter, Biloski, Miller and Edwards
11.2001 - 03.2015
Some College (No Degree) - Business Administration and Management
Ferris State University
Some College (No Degree) - Clinical Psychology
Eastern Michigan University