CANDIDO COLON
Jersey City,US
Summary
Results-driven Office Manager with over 34 years of experience managing office services. Streamlined administrative processes to enhance efficiency and improve operations. Led collaborative teams to solve problems and achieve impactful results through effective communication.
Overview
2
2
Languages
35
35
years of professional experience
Work History
Office Services Lead
Seeger Weiss LLP
Ridgefield Park, NJ
03.2026 - 09.2026
- Act as the main point of contact for building maintenance.
- Managed high-priority service requests.
- Ensured smooth daily operation of office equipment.
- Cultivated strong vendor relationships to enhance service delivery.
- Negotiated with suppliers.
- Implemented office technology upgrades.
- Managed office utilities consumption.
- Streamlined workflow processes.
- Led office sustainability initiatives.
- Implemented maintenance schedules.
- Placed orders for supplies to maintain inventory levels.
- Handled escalations with vendors.
- Ensured prompt resolution of issues.
- Monitored compliance with health and safety regulations.
- Facilitated training of staff on office equipment.
- Provided excellent customer service.
- Established a system to track office utilities consumption.
- Designed strategies to improve visitor engagement and satisfaction.
- Boosted departmental efficiency.
- Improved communication among team members to foster collaboration.
- Worked collaboratively with IT.
- Utilized negotiation tactics.
- Managed venue selection for events.
- Consolidated services.
- Provided critical support during crisis situations.
- Established metrics to evaluate vendor performance and drive accountability.
- Increased process adherence.
Office Services Manager
Greenbaum, Rowe, Smith & Davis LLP
Woodbridge Township, NJ
04.2025 - 01.2026
- Managed primary relationships with clients to ensure high satisfaction and profitability.
- Supervised 5 mail clerks across Iselin, Roseland, Red Bank offices to ensure accurate routing and timely delivery of correspondence.
- Streamlined office operations by implementing efficient scheduling and prioritizing tasks to enhance workflow.
- Enhanced staff productivity through effective training and support initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed and implemented filing systems that improved access to critical documents.
- Analyzed workflow processes periodically, identifying bottlenecks and making adjustments as necessary for improved performance outcomes. Maintained 8 Canon network copier scanners and operated Ricoh MP CW2201 plotter printer.
- Facilitated smooth client experiences by addressing inquiries and resolving issues promptly.
- Reduced downtime by implementing proactive maintenance schedules and troubleshooting procedures.
Office Manager
Gallo Vitucci Klar LLP
New York, NY
01.2024 - 03.2025
- Optimized office systems and layouts achieving a 25% reduction in equipment downtime and a 40% boost in workflow efficiency. Managed office services by organizing office operations and procedures.
- Coordinated maintenance, mailing, shipping, and supplies to streamline office operations.
- Conducted recruitment and hiring processes for office staff to build a skilled team.
- Oversaw the work of all office employees to ensure productivity.
- Organized orientation and training of new staff members.
- Provided guidance and support to employees facing challenges in their roles to enhance performance.
- Supervised office renovation projects to optimize workspace functionality.
- Optimized office workstations.
- Managed logistics for conferences and events.
- Managed office relocations.
- Ensured timely delivery of services.
- Improved office utility consumption.
- Managed office security protocols.
- Reported office progress to senior management.
- Facilitated seamless collaboration among team members to enhance communication and project efficiency.
- Ensured compliance with HR policies.
- Handled record keeping for 200 employees.
- Implemented standardized procedures for record-keeping to enhance documentation practices.
- Monitored operations to ensure minimal downtime and consistent workflow in the office.
- Developed office-wide sustainability initiatives.
- Secured savings on major office purchases.
- Successfully managed office operations.
- Led cross-departmental project teams.
- Executed corporate visitor arrangements.
- Supported leadership in handling sensitive documentation.
- Supported leadership in handling sensitive documentation.
- Managed office relocations.
Mailroom Supervisor
Gallo Vitucci Klar LLP
Hackensack, NJ
06.2022 - 12.2023
- Introduced new mailroom technologies to streamline processes.
- Implemented strategies to enhance operational efficiency within the mailroom.
- Removed redundancies in mailing procedures to enhance workflow efficiency.
- Boosted morale and team performance.
- Routinely rotated and cross-trained staff.
- Supervised a team of 6 mailroom clerks.
- Trained and mentored new hires.
- Established mailroom health and safety protocols to ensure compliance.
- Improved compliance with industry standards.
- Ensured all incoming packages were security screened.
- Handled incoming and outgoing Fed Ex and UPS.
- Conducted maintenance and repairs on mailroom machinery to ensure optimal functionality.
- Execute regular maintenance for Pitney Bowes postage machine.
- Maintain Canon scanner copier.
- Time/date stamp all incoming/ outgoing mail.
- Handle the cashing and issuing of money orders.
- Check for contraband.
- Coordinated offsite mail storage solutions.
- Developed an audit process for mail.
- Organized special mailroom projects.
- Ensured high service levels.
- Worked closely with facilities management.
- Worked closely with facilities management.
Mail Clerk
Gallo Vitucci Klar LLP
Hackensack, NJ
10.2021 - 06.2022
- Sort and collate incoming and outgoing mail.
- Weigh mail to determine the correct postage.
- Documented registered mail with accurate tracking information for accountability.
- Time/ date stamp all incoming/outgoing mail.
- Inspected incoming and outgoing items for contraband to ensure compliance with regulations.
- Handle incoming and outgoing UPS and FedEx packages.
- Coordinated the processing of 1,200 Fed Ex packages reducing shipping errors by 25% through meticulous tracking.
- Operated fax and scanning machines to efficiently process documents.
- Maintain Pitney Bowes postage machine.
- Conducted regular maintenance on Canon scanner copiers ensuring 98% uptime and enhancing office productivity.
- Handle the cashing and issuing of money orders.
- Archived and closed over 2,500 files, streamlining file organization and enhancing retrieval efficiency.
- Managed client relations for Iron Mountain, improving response time to inquiries by 40% and increasing overall satisfaction ratings.
- Contact person for Walsh Messenger Services.
Computer Repair Technician
Freelance
Bayonne, NJ
01.2021 - 09.2021
- Recovered corrupted or lost data, restoring critical information for business clients.
- Rebuilt damaged hard drives.
- Assisted enterprise clients with technical issues.
- Utilized proprietary diagnostic software.
- Provided outstanding service within the IT repair division.
- Streamlined repair request tracking to enhance response times and improve client satisfaction.
- Ensured hardware compatibility for custom software solutions.
- Delivered personalized technical support.
- Automated routine repair processes.
- Created custom preventative maintenance plans to reduce future hardware failures.
- Developed customized technology solutions.
- Optimized the repair process for common issues.
Office Services Associate
C&W Services
Hoboken, NJ
03.2019 - 12.2020
- Coordinated all incoming and outgoing certified mail to ensure timely delivery.
- Pickup mail at the post office sort and distribute all incoming interoffice mail.
- Meter mail and packages for delivery to post office / mailbox.
- Facilitated shipment of equipment to users both internationally and domestically, enhancing operational support.
- Assist with troubleshooting technical problems with copiers.
- Revamped filing system to increase document retrieval speed, improving access for team members.
- Managed inventory of office supplies and reduced waste by 15% through strategic ordering.
- Received repeat business for attention to detail.
- Provided timely services to meet customer needs.
- Addressed customer concerns promptly to maintain satisfaction.
- Exceeded management's service expectations.
- Ensured guest service standards were aligned.
- Improved efficiency during peak operational periods.
- Implemented recycling programs to minimize waste.
- Promoted a culturally sensitive environment.
- Significantly reduced escalated cases to management.
- Managed peak hour service efficiently.
- Trained 4 new team members.
- Collaborated with the hospitality team.
- Actively listened to concerns.
- Maintained calm communication during emergencies.
- Developed informational materials for guests.
- Ensured careful documentation at checkout.
Lead Concierge
Kent Services
New York, NY
11.2018 - 03.2019
- Anticipated and fulfilled guest needs to exceed expectations.
- Directed concierge services for high-capacity events.
- Managed luxury experiences for high-profile guests.
- Ensured unique preferences and requests were fulfilled.
- Developed and tailored personalized guest itineraries to enhance overall experience.
- Expanded exclusive guest offerings.
- Enhanced guest travel amenities.
- Integrated concierge services into daily operations.
- Monitored and documented follow-up outcomes to enhance service delivery.
- Utilized multilingual skills to assist international guests.
- Developed effective solutions to complex guest issues.
- Provided guest services during special events.
- Trained and coached new concierge staff.
- Established VIP guest service protocols.
- Anticipated client needs and personalized services.
- Managed high-profile events during high traffic.
- Streamlined communication processes to gather feedback from diverse guests.
- Collaborated with local businesses and vendors.
- Proactively handled escalated guest complaints.
- Reduced overall wait times at the front desk.
- Sourced hard-to-find, specialized requests.
Concierge
Adamas Building Services
Rutherford, NJ
03.2018 - 03.2019
- Coordinated logistics for large-scale guest arrivals, ensuring smooth transitions and satisfaction.
- Managed all logistical aspects of guest arrivals.
- Coordinated transportation logistics for guests.
- Ensured guest preferences were executed before arrival.
- Tailored services to individual guest preferences.
- Received and fulfilled special guest requests.
- Ensured seamless execution of personal touches.
- Resolved guest complaints in a timely manner.
- Built strong relationships to foster trust with guests.
- Enhanced guest experiences.
- Maintained records of frequent guest requests to personalize future experiences.
- Mentored team members on concierge best practices.
- Collaborated with the housekeeping team.
- Developed and implemented guest safety protocols to ensure a secure environment.
- Maintained relationships with event planners.
- Established an effective response protocol.
- Provided outstanding service across all shifts.
- Managed confidential guest information with discretion.
- Utilized knowledge of local transportation hubs.
- Anticipated high-profile arrivals.
Operations Analyst
AIG
New York, NY
12.2005 - 12.2013
- Led the creation of new operational policies and procedures to ensure compliance with regulatory requirements.
- Developed and implemented processes for tracking and analyzing operational data, creating dashboards to monitor performance metrics and identify improvement opportunities.
- Developed and maintained operational performance standards. Analyzed operational processes and procedures and made recommendations for improvement.
- Developed and maintained operational metrics to measure and monitor performance.
- Assisted in implementing key operational improvements to enhance efficiency and productivity.
- Facilitated real-time monitoring of operational processes to ensure timely data analysis.
- Implemented cost reduction initiative, optimizing resource allocation and reducing operational expenses.
- Streamlined procurement processes.
- Streamlined vendor management.
- Oversaw quality assurance procedures.
- Implemented data preservation procedures for hard drives to ensure data integrity and availability.
- Ensured zero data loss.
- Negotiated with vendors.
- Oversaw equipment-related issues including leases for 101 Hudson Claims.
- Developed and implemented operational change management plans.
- Utilized advanced data visualization techniques.
- Coordinated operational goals with team objectives, aligning efforts to enhance strategic focus.
- Analyzed customer feedback to identify opportunities for improving operational processes and procedures.
Unit Leader
Morgan Stanley
Jersey City, NJ
03.1992 - 12.2005
- Successfully led a team of 25 employees in a fast-paced warehouse environment.
- Planned and monitored team workloads to maximize efficiency.
- Monitored team performance, providing feedback to enhance effectiveness.
- Liaised between team and upper management, developing and enforcing policies to uphold quality standards.
- Implemented process improvements to reduce time and costs associated with job duties.
- Collaborated with other departments to ensure smooth operations. Ensured that all team members were properly trained and had the necessary resources to complete their job duties.
- Streamlined operational processes within the unit, which eliminated redundancies and reduced costs by 15% while maintaining service excellence.
- Championed a data-driven approach to risk management, reducing potential losses by 15% and aligning with established compliance standards.
Education
Associates Degree - Computer Operations
Computer Learning Center
Paramus, NJ01-1990
High School -
Hoboken High School
Hoboken, NJ01-1985
Skills
- Office management
- Vendor management
- Office process improvement
- Technology rollout support
- Records management compliance
- Document control
- Process documentation
- Office inventory tracking
- Maintenance Scheduling
- Office services request handling
- Executive administrative support
- Time management
- Stock management
- Team development
- Attention to detail
- Ability to work under tight deadlines
- Office equipment management
Accomplishments
Recognized by AIG management for completion of archiving projects, which resulted in the closing of 15 file rooms with 70,000 hard copy files. Recognized by AIG for my contribution to the work-from-home project. Over 8,000 employees were set up in Dallas, San Francisco, Georgia, and Los Angeles. Recognized by Morgan Stanley for the conversion project of the tape library from Magnetic tape reels to IBM 3480 tape cartridges.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Services Lead
Seeger Weiss LLP
03.2026 - 09.2026
Office Services Manager
Greenbaum, Rowe, Smith & Davis LLP
04.2025 - 01.2026
Office Manager
Gallo Vitucci Klar LLP
01.2024 - 03.2025
Mailroom Supervisor
Gallo Vitucci Klar LLP
06.2022 - 12.2023
Mail Clerk
Gallo Vitucci Klar LLP
10.2021 - 06.2022
Computer Repair Technician
Freelance
01.2021 - 09.2021
Office Services Associate
C&W Services
03.2019 - 12.2020
Lead Concierge
Kent Services
11.2018 - 03.2019
Concierge
Adamas Building Services
03.2018 - 03.2019
Operations Analyst
AIG
12.2005 - 12.2013
Unit Leader
Morgan Stanley
03.1992 - 12.2005
Associates Degree - Computer Operations
Computer Learning Center
High School -
Hoboken High School