Sorayda Ruano
Jersey City
Summary
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Community Care Partners
Union City, NJ
07.2024 - 04.2026
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated client interactions as primary point of contact, delivering exceptional customer service.
- Oversaw record tracking, document filing, and client communication to streamline office operations.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Oversaw employee scheduling to ensure optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Oversaw appointment scheduling and itinerary coordination for clients.
- Monitored front areas so that questions could be promptly addressed.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Store Lead
UGG
East Rutherford, NJ
08.2022 - 11.2023
- Oversaw daily operations during assigned shifts.
- Delivered exceptional service and curated enjoyable shopping experiences for retail customers.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and retention.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Store Lead Manager
The Children’s Place
Secaucus, NJ
12.2019 - 12.2022
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Facilitated training and mentorship programs to elevate team performance and customer service capabilities.
- Oversaw inventory management to optimize stock availability and reduce losses.
- Evaluated sales data to uncover trends influencing strategic merchandising decisions.
Education
Bachelor of Arts -
Felician University
Lodi, NJ05.2023
High School Diploma -
Union City High School
Union City, NJ06.2019
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Organizational skills
- Conflict management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Coordinator
Community Care Partners
07.2024 - 04.2026
Store Lead
UGG
08.2022 - 11.2023
Store Lead Manager
The Children’s Place
12.2019 - 12.2022
Bachelor of Arts -
Felician University
High School Diploma -
Union City High School