Candido Abraham Del Valle
MCALLEN
Summary
Professional and amiable sales and customer service agent with highly developed skills in lead generation, account retention and deescalation, as well as relationship management. Well-educated in assessing customer needs, introducing new products and services and processing transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Agent
Fair Trade Outsourcing
06.2024 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assist customers with questions, quotes, offers and sales.
- Explained features and advantages of auto insurance products or services to promote sales.
- Developed and maintained relationships with professionals with customers and other departments.
Shipping and Receiving, Shipping, Receiving, and Inventory Clerks
KEYSTONE COLD LLC
04.2023 - 01.2024
- Managed the movement of fresh produce, materials and equipment This can include receiving and unloading deliveries, tracking inventory, and preparing shipments. Input the work orders into the work system and update inventories.
Sales Associate
Fogon Restaurant
11.2022 - 04.2023
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Quote, finance, order and deliver equipment to customers.
Personal Banker, Personal Financial Advisors
International Bank of Commerce
10.2021 - 11.2022
- Advise clients on financial plans using knowledge of tax and investment strategies, securities, insurance, pension plans, and real estate.
- Duties included: assessing clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives. Also buy and sell financial assets for clients.
Technical Support Representative, Computer User Support Specialists
Spectrum
08.2019 - 10.2021
- Managing large amounts of inbound and outbound calls in a timely manner, following call center 'scripts' when handling different topics, identifying customers' needs, clarify information, research every issue and providing solutions, seize opportunities to up-sell products when they arise, build sustainable relationships and engage customers by taking the extra mile, keep records of all conversations in our call center database in a comprehensible way, frequently attend educational seminars to improve knowledge and performance level, meet personal/team qualitative and quantitative targets.
Customer Service Representative
Teleperformance
07.2018 - 08.2019
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Education
High School Diploma - General High School Curriculum
Edinburg North Highschool
Associate's Degree - Mechanical Engineering
UTPA
High School Diploma - undefined
General High School
Skills
- Bilingual
- Call control
- Lead generation
- Demonstrating products
- Making offers
- Cold calling
- Closing sales
- Upselling strategies
- Sales follow-up
- Objection handling
- Key relationship management
- Performance tracking
Certification
- Licensed Personal P&C
- Licensed General P&C
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent
Fair Trade Outsourcing
06.2024 - Current
Shipping and Receiving, Shipping, Receiving, and Inventory Clerks
KEYSTONE COLD LLC
04.2023 - 01.2024
Sales Associate
Fogon Restaurant
11.2022 - 04.2023
Personal Banker, Personal Financial Advisors
International Bank of Commerce
10.2021 - 11.2022
Technical Support Representative, Computer User Support Specialists
Spectrum
08.2019 - 10.2021
Customer Service Representative
Teleperformance
07.2018 - 08.2019
Associate's Degree - Mechanical Engineering
UTPA
High School Diploma - undefined
General High School
High School Diploma - General High School Curriculum
Edinburg North Highschool
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