Candie Pham
Buena Park,CA
Summary
Motivated and detail-oriented professional with extensive experience in accounting, loan processing, customer service, and office administration. Proven ability to manage high-volume tasks in fast-paced environments with accuracy and efficiency. Skilled in Accounts Payable/Receivable, billing, and customer support. Bilingual in English and Vietnamese. Proficient in QuickBooks, Microsoft Word, Excel, Adobe Photoshop, and PageMaker.
Overview
17
17
years of professional experience
Work History
Account Payable/Receivable & Office Administration
Spatech
Fountain Valley, CA
01.2012 - Current
- Processed and managed 100+ customer invoices and work orders per month with 99% accuracy.
- Responded to an average request of 25+ customer calls and emails daily, provided timely and effective support.
- Generated and reviewed aging reports weekly to track and follow up on outstanding balances.
- Managed vendor accounts, processing 40+ payments per month.
- Assisted in monthly closings, reconciliations, and inventory-related billing.
- Coordinated shipping schedules and claims processing to ensure customer satisfaction.
- Resolved 95% of warranty service tickets within 48 hours, improving overall customer retention.
Loan Processor
VKL Home Loans
Westminster, CA
10.2008 - 12.2011
- Processed 15-25 mortgage loan files monthly, ensuring full compliance with federal and state regulations.
- Reviewed appraisals, title reports, and documentation to ensure accuracy prior to closing.
- Maintained 100% audit readiness by keeping files up-to-date and in compliance.
- Collaborated with underwriters and loan officers to expedite file processing.
Skills
- QuickBooks
- Computer and Window PC applications
- Microsoft Office (Word, Excel)
- Typing speed: 65 WPM
- Adobe Photoshop, PageMaker
- Bilingual: English and Vietnamese
- Strong organizational and multitasking abilities
- High-volume data entry and reconciliations
- Customer service and conflict resolution
- Teamwork and collaboration
- Problem-solving
Additional Information
- Bachelor of Arts: Finance, 01/2010
California State University Fullerton-Fullerton, CA
- Associate of Arts: Art, 12/2003
Santa Ana College-Santa Ana, CA
Additional Experience
- Patient Care Coordinator - Euclid Optometry, Garden Grove, CA (2008): Assisted patients with exams, scheduled appointments, and handled insurance billing.
- Loan Processing Clerk - United Funding, Anaheim, CA (2003–2007): Processed loan applications, organized documents, and supported compliance reviews.
- Customer Service - Videotron, Costa Mesa, CA (2002–2003): Handled customer inquiries, maintained inventory, cash register, and supported front-office operations.
- Cashier & Drink Maker - Lee’s Sandwiches, Westminster, CA (2000–2001): Managed cash register, prepared beverages, and provided customer service in a fast-paced environment.
References
Available Upon Requested
Timeline
Account Payable/Receivable & Office Administration
Spatech
01.2012 - Current
Loan Processor
VKL Home Loans
10.2008 - 12.2011