Candie Sandoval
Sacramento,CA
Summary
Dynamic operations manager with a proven track record at Pet Smart, excelling in quality assurance and strategic planning. Successfully mentored teams, optimized workflows, and consistently met financial targets. Known for fostering strong relationships and enhancing productivity through effective employee training and project management. A dedicated worker who loves a challenge, fostering healthy work environments, and is committed to team success.
Overview
33
33
years of professional experience
Work History
Manager of Operations
Pet Smart
10.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices, as well as overseeing facility maintenance
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Labeled, organized and located inventory items i across the country while consistently uphold brand standards
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Received and implemented new product staging and planograms efficiently
- Coordinated staff training programs to enhance skill sets and boost overall productivity levels.
Customer Support Specialist
Walmart
06.2016 - 08.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Private Nurse/Administrator
Private Practice
07.2012 - 03.2016
- Assisted patients with daily living activities, promoting independence and quality of life.
- Examined clients' overall financial situation by reviewing income, assets, debts, expenses and managed personal monthly expenses.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
- Fostered a safe therapeutic environment where clients felt comfortable discussing sensitive topics openly without fear of judgment or criticism.
Licensed Nurse
VITAS Healthcare
01.2002 - 05.2012
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Facilitated regular communication between patients, their families, and healthcare teams to ensure a comprehensive understanding of treatment goals and expectations on all sides.
- Maintained a safe, clean, and organized work environment to prevent the spread of infections among patients and staff members.
Nursing Assistant
Walnut Whitney Care Center
04.1992 - 01.2002
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Licensed Vocational Nurse - Nursing
Campos Verdes
Arden, CA06-2001
Skills
- Quality assurance
- Inventory management
- Data analysis
- Safety procedures
- Task delegation
- Employee training
- Project management
- Workflow optimization
- Strategic planning
Timeline
Manager of Operations
Pet Smart
10.2019 - Current
Customer Support Specialist
Walmart
06.2016 - 08.2019
Private Nurse/Administrator
Private Practice
07.2012 - 03.2016
Licensed Nurse
VITAS Healthcare
01.2002 - 05.2012
Nursing Assistant
Walnut Whitney Care Center
04.1992 - 01.2002
Licensed Vocational Nurse - Nursing
Campos Verdes
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