Candie Stewart
KANSASCITY,MO
Summary
Dynamic and results-oriented professional with extensive experience at the University Of Kansas Health System, excelling in patient service and office administration. Skilled in appointment scheduling and customer service, consistently enhancing patient satisfaction. Demonstrated ability to maintain high confidentiality and foster positive relationships, contributing to an efficient and welcoming environment. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC . Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 4 years of relevant work experience to your team.
Overview
7
7
years of professional experience
Work History
Unit Secretary
University Of Kansas Health System
Kansas City, KS
05.2022 - Current
- Coordinated patient scheduling and appointments to optimize unit workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Communicated effectively with medical staff and patients to facilitate information exchange.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained patient confidentiality in line with HIPAA regulations.
- Oversaw daily front desk operations, ensuring exceptional patient service delivery.
- Implemented standard operating procedures, contributing to enhanced departmental organization and effectiveness.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Patient Care Assistant
University Of Kansas Health System
Kansas City, KS
05.2022 - 06.2023
- Provided compassionate patient support during daily activities and personal care tasks.
- Assisted nursing staff with vital sign monitoring and documentation for patient assessments.
- Educated patients and families on care procedures, promoting understanding and adherence to treatment plans.
- Developed improved workflows for patient intake processes, increasing operational efficiency within the unit.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Patient Care Assistant
Always There Home Health Care
Kansas City, KS
02.2020 - 11.2021
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly.
- Collaborated with multidisciplinary teams to develop individualized patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Transported food trays and aided with feeding.
- Trained new staff on best practices in patient care and operational procedures.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Maintained clean and safe environment to promote patient safety and comfort.
Education
High School Diploma -
St. Andrew Technical High School
Kingston Jamacia Certified Nursing Assistant - Certified Nursing Assistant
Mid-America College of Science
Kansas City, KS04-2021
Skills
- Incoming call reception
- Customer service
- Unit secretary training
- Medical office administration
- Nursing station operations
- Professional telephone etiquette
- Inpatient care
- Medical terminology
- HIPAA compliance
- Proficient in EPIC software
- Patient chart maintenance
- Detail-oriented approach
Timeline
Unit Secretary
University Of Kansas Health System
05.2022 - Current
Patient Care Assistant
University Of Kansas Health System
05.2022 - 06.2023
Patient Care Assistant
Always There Home Health Care
02.2020 - 11.2021
High School Diploma -
St. Andrew Technical High School
Certified Nursing Assistant - Certified Nursing Assistant
Mid-America College of Science