Candis Bouck
West Valley City,UT
Summary
Results-driven professional with a proven track record at OneMain Financial, excelling in identity verification and compliance. Adept at fostering collaborative relationships and implementing process improvements that enhanced operational efficiency. Recognized for meticulous attention to detail and a commitment to accuracy, ensuring high standards in sensitive client interactions.
Overview
11
11
years of professional experience
Work History
Verification Specialist
OneMain Financial
05.2021 - Current
- Conducted thorough verification of applicant information, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline verification processes and enhance operational efficiency.
- Reviewed financial documents for inconsistencies, mitigating risk through detailed analysis and correction recommendations.
- Implemented process improvements that increased turnaround time for verification requests by optimizing workflow procedures.
- Trained new team members on verification protocols, fostering a culture of accuracy and accountability within the department.
- Utilized industry-specific software to track applicant data, enhancing reporting capabilities and information retrieval speed.
- Maintained up-to-date knowledge of regulatory requirements affecting verification processes, ensuring adherence across all operations.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Account Manager
Discover Finacial Services
06.2018 - 05.2021
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed strategic account plans aligning with client goals and business objectives.
- Coordinated cross-functional teams to deliver tailored solutions for diverse client needs.
- Analyzed market trends to identify opportunities for growth within existing accounts.
- Led contract negotiations, ensuring favorable terms while maintaining positive client rapport.
- Implemented process improvements that streamlined account management workflows and increased efficiency.
Lead Cashier
Aramark
04.2015 - 04.2018
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers on best practices for customer service and cash handling.
- Implemented process improvements that enhanced the efficiency of checkout procedures.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
Education
GED -
SLCC Jordan Campus
West Jordan04-2009
Skills
- Identity verification
- Document verification
- Background checks
- HIPAA compliance
- Accuracy and precision
- Collaborative relationships
- Customer relationship management
- Account maintenance
- Data entry and review
Timeline
Verification Specialist
OneMain Financial
05.2021 - Current
Account Manager
Discover Finacial Services
06.2018 - 05.2021
Lead Cashier
Aramark
04.2015 - 04.2018
GED -
SLCC Jordan Campus