Proficient in managing customer service operations with a strong emphasis on data analysis and account resolution. Addressed billing inquiries and service-related questions through effective communication via phone and email, contributing to a notable satisfaction rating among customers. Streamlined support processes in collaboration with various teams, which led to a reduction in call handling time. Maintained compliance with HIPAA regulations while ensuring thorough documentation of all customer interactions.
Hi, I’m
Candise McGee
Valdosta,GA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Concentrix (Aetna)Valdosta, Georgia
Remote Customer Service Specialist
02.2019 - 03.2025
Job overview
- Researched complex issues raised by members, identified benefit co-pays, deductibles, and provided information surrounding policy information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Accurately documented call details and customer interactions in the system following each conversation to ensure thorough and up-to-date records.
AT&T Inc.Valdosta, Georgia
Remote Customer Support Executive
Job overview
- Collaborated with cross-functional teams to streamline support procedures and reduce call handling time by 15%.
- Accurately documented call details and resolutions in CRM after each interaction, ensuring up-to-date and reliable customer records.
- Provided exceptional support to customers by phone and email, resolving billing and service inquiries with a 93% satisfaction rating.
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Digital Communications And Multimedia
01-2001
University Overview
Skills
- CRM management
- Data analysis
- Account resolution
- Billing inquiries
- HIPPA Trained
- Conflict management
Certification
- Customer Service Certification (CSC) – ICSA Nov. 2013
- edX – "Professional Skills for the Workplace Dec.2010
Timeline
Remote Customer Service Specialist
Concentrix (Aetna)
02.2019 - 03.2025
Remote Customer Support Executive
AT&T Inc.
University of Central Florida
Bachelor of Science from Digital Communications And Multimedia
Similar Profiles
Dawn RichDawn Rich
Advisor II Transaction Processor at Concentrix-Aetna-New MexicoAdvisor II Transaction Processor at Concentrix-Aetna-New Mexico
Shaniya JenkinsShaniya Jenkins
Customer Service Advisor at Concentrix AetnaCustomer Service Advisor at Concentrix Aetna
Caprice (Cookie) GatesCaprice (Cookie) Gates
Customer Service Representative at Concentrix /AetnaCustomer Service Representative at Concentrix /Aetna
Markus BlairMarkus Blair
VSU Recreation Front Desk Student at Valdosta State University Campus Recreation CenterVSU Recreation Front Desk Student at Valdosta State University Campus Recreation Center
John GemisisJohn Gemisis
Recovery From Health Issues at Disability InsuranceRecovery From Health Issues at Disability Insurance