Candrise Williams
Mooresville
Summary
Dynamic Assistant Manager at McDonald's with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I implemented efficient workflows that improved service speed during peak hours, while ensuring compliance with health regulations and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonalds
04.2018 - Current
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction.
- Coordinated scheduling for staff shifts to optimize labor resources and meet demand needs.
- Monitored food safety protocols, ensuring compliance with health regulations and standards.
- Developed promotional displays to increase product visibility and drive sales during special events.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented efficient workflow processes to enhance service speed during peak hours.
Assistant Manager
Burger King
11.2019 - 2023
- Assisted in training new crew members on operational procedures and customer service standards.
- Managed daily inventory levels to ensure availability of products and minimize waste.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NCSkills
Customer service
Timeline
Assistant Manager
Burger King
11.2019 - 2023
Assistant Manager
McDonalds
04.2018 - Current
High School Diploma -
Mooresville Senior High School