Candrise Williams
Mooresville
Summary
Dynamic Assistant Manager at McDonald's with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and conflict resolution, I implemented efficient workflows that improved service speed during peak hours, while ensuring compliance with health regulations and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
McDonalds
Mooresville, NC
04.2018 - Current
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction.
- Coordinated scheduling for staff shifts to optimize labor resources and meet demand needs.
- Monitored food safety protocols, ensuring compliance with health regulations and standards.
- Developed promotional displays to increase product visibility and drive sales during special events.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented efficient workflow processes to enhance service speed during peak hours.
Assistant Manager
Burger King
Mooresville, NC
11.2019 - 2023
- Assisted in training new crew members on operational procedures and customer service standards.
- Managed daily inventory levels to ensure availability of products and minimize waste.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Mooresville Senior High School
Mooresville, NCSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Task delegation
Staff management
Conflict resolution
Team building
Employee scheduling
Operations management
Recruiting and interviewing
Sales growth
Sales reporting
Employee performance evaluations
Employee performance evaluation
Project management abilities
Cost control
Cost reduction
Succession planning
Strategic thinking
Adaptability and flexibility
Scheduling and planning
Workplace safety compliance
Employee supervision
Coaching and mentoring
Product and service sales
Inventory management
Process improvement strategies
Timeline
Assistant Manager
Burger King
11.2019 - 2023
Assistant Manager
McDonalds
04.2018 - Current
High School Diploma -
Mooresville Senior High School