Candy Cherradi
Milford,OH
Summary
Dynamic customer service professional with a proven track record at Citibank, NA, excelling in conflict resolution and enhancing customer loyalty. Skilled in call center operations, exceeding all metrics. Known for strong focus and achieving positive outcomes.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Citibank, NA
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Office Manager
Video Pro Productions
11.1995 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
High School Diploma -
Princeton High School
Sharonville, OH06.1991
Skills
- Customer service
- Call center experience
- Data entry
- Complaint handling
- Complaint resolution
- Account updating
- Account management
- Customer relations
Timeline
Customer Service Representative
Citibank, NA
11.2020 - Current
Office Manager
Video Pro Productions
11.1995 - 03.2020
High School Diploma -
Princeton High School
Similar Profiles
Lisa LeeLisa Lee
Security Ops Trans Fraud Special Processing at Citibank, NASecurity Ops Trans Fraud Special Processing at Citibank, NA
Kevin OrdonezKevin Ordonez
Teller C02 at Citibank, NATeller C02 at Citibank, NA
Heather BarrowHeather Barrow
AVP, Sr. Home Lending Officer, NMLSR 909520 at Citibank, NAAVP, Sr. Home Lending Officer, NMLSR 909520 at Citibank, NA
Caitlin OwensCaitlin Owens
Assembler at Valve Related ControlsAssembler at Valve Related Controls
Katie E. GrimmettKatie E. Grimmett
Sales and Marketing Associate at Sysco FoodsSales and Marketing Associate at Sysco Foods