Candy Frye
Dallas,PA
Summary
Dynamic leader with a proven track record at L.R. Costanzo, Co., Inc., specializing in new business development and customer relationship management. Excelled in building strategic partnerships, leading to significant market expansions and a notable increase in sales revenue. Skilled in team collaboration and adept at multitasking, consistently driving sustainable growth and enhancing customer loyalty.
Overview
28
28
years of professional experience
Work History
Director of Business Development
L.R. Costanzo Co., Inc.
07.2022 - Current
- Continually identifies, builds, and develops new client business within a vertical market by pursing business opportunities with strategic targets in key industries and cultivating relationships with existing clients.
- Identifies and evaluates new markets and partnership opportunities through direct prospecting, networking, attendance and participation with various industry and professional groups and networking associations.
- Increased sales revenue through the development and implementation of targeted marketing strategies.
- Played an instrumental role in the company''s expansion into new regions, by researching and developing a deep understanding of local market dynamics and potential opportunities.
Director of Business Development Operations
A. Pickett Construction Co., Inc.
07.2007 - 07.2022
- Established lasting relationships for enhancing customer loyalty and driving repeat business.
- Identified emerging opportunities, shaping long-term plans to drive sustainable growth.
- Established lasting relationships, enhancing customer loyalty and driving repeat business.
- Scheduled preventive maintenance activities, processed requests for service quotes, scheduled technicians for peak effectiveness and explored new business opportunities.
Customer Service Manager
KMS Fab., LLC
02.1999 - 07.2007
- Handled customer transactions and processed orders with attention to detail.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Morgan Doors and Windows
06.1997 - 07.1999
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associates In Specialized Technology - Architectural Drafting And Design
Johnson College
Scranton, PA05.1994
Associates In Specialized Technology - Building Construction Technology
Johnson College
Scranton, PA05.1993
Skills
- Relationship building
- Customer relationship management
- New business development
- Team collaboration
- Adept multi-tasker
- Lead prospecting
Accomplishments and Affiliations
Current Affiliations/Associations:
Greater Scranton Chamber of Commerce/Johnson College Executive Board of Directors/Domestic Violence Service Center- Board of Directors-Vice President/ Harding Rec Committee Trustee/ 2022 Selected as Northeast Business Journal Top 25 Women in Business/CREW Lehigh Valley/LV Chamber of Commerce/Wilkes Barre Chamber of Commerce/AIA/ASHRAE-Secretary/MAEA/Wilkes-Barre Power/NEPA Networkers/Leadership Lackawanna Executive Program Graduate/ CPENG Member, Leadership Lackawanna Board of Directors, Clem-Mar House Board of Directors / LIFE / Penn’s Northeast
-In my free time, I enjoy a multitude of hobbies such as biking, hiking, running, reading, writing, poetry, photography, nature, camping and most anything where I can be outdoors!
Timeline
Director of Business Development
L.R. Costanzo Co., Inc.
07.2022 - Current
Director of Business Development Operations
A. Pickett Construction Co., Inc.
07.2007 - 07.2022
Customer Service Manager
KMS Fab., LLC
02.1999 - 07.2007
Customer Service Representative
Morgan Doors and Windows
06.1997 - 07.1999
Associates In Specialized Technology - Architectural Drafting And Design
Johnson College
Associates In Specialized Technology - Building Construction Technology
Johnson College
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