Candy Hunnell
Hughesville,MD
Summary
Detail-oriented Office Manager with expertise in customer service and office administration. Proven track record in streamlining processes and enhancing team efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
18
18
years of professional experience
Work History
Office Manager
Annapolis Nissan LLC
12.2022 - Current
- Oversee onboarding process for new employees, enable time/labor.
- Assist in New Hire/Termination checklists and procedures.
- Maintained inventory of office supplies
- Knowledge of daily bank reconciliation, "Positive Pay" and ACH monitor
- Coordinate with New sales employees for background checks and submit sales license application to MVA.
- Process tag and title (10+ Years experience)
- Process vehicle trade payoffs. Apply for ELT titles when applicable
- Floor units in inventory that are model year 2019 and newer for additional "Cash Flow"
- Payoff floorplan for units that are sold and funded.
- Assist in posting sold deals from previous business day
- Disperse daily list for Money due, Contracts, and items missing from deal jackets to sales and finance departments
- Process and manage workers compensation claims.
- Assist in posting contract fundings
- Process Dealer Exchanges/wholesales
- Knowledge of Accounts Payables and Account Receivables including sending out monthly A/R statements
- Handle warranty and gap contracts for JM&A and NESNA
- Annually adjust payroll deductions for Health Insurance Open Enrollment
Administrative Clerk
Waldorf Ford
11.2013 - 12.2022
- Combed through deal jackets to ensure all documents are signed and completed for compliance
- Managed "Kickback list" to ensure titles and paperwork were collected.
- Process tag and title directly with DMV for Maryland, DC, and Virginia. Utilized Beacon Auto tag for all other states.
- Registered Warranty's with FMCC and Gap products with EasyCare.
- Process monthly sales commissions and managed "carry-over sheets"
- Registered Rebates for Military members or Commerical "Upfits"
- Process vehicle trade payoffs.
- Contacted lenders for lien releases for trade-on vehicles with no trade payoff
Cashier
Ken Dixon Automotive
07.2012 - 11.2013
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Scanned service customers invoices to their profile
- Maintain clean lounge for service customers
Cashier
Lothian BP
04.2008 - 06.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Managed inventory levels, restocking shelves as needed to optimize sales.
- Resolved customer issues promptly, enhancing overall store experience.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Southern High School
Harwood, MD06-2008
Skills
- Customer service
- Organizational skills
- Office administration
- Problem Solving Skills, Likes to "think outside the box"
- Data entry
- Account reconciliation
- Employee training
- Process tag and title in timely manner to avoid late fees/fines
Timeline
Office Manager
Annapolis Nissan LLC
12.2022 - Current
Administrative Clerk
Waldorf Ford
11.2013 - 12.2022
Cashier
Ken Dixon Automotive
07.2012 - 11.2013
Cashier
Lothian BP
04.2008 - 06.2012
High School Diploma -
Southern High School