Candy Smith
Management
Tiffin ,OH
Summary
Dynamic operations manager with a proven track record at CMS Subs LLC, excelling in client relationship management and financial reporting. Enhanced customer satisfaction through exceptional service and effective issue resolution. Skilled in fostering teamwork and motivating staff, driving business performance and profitability.
Overview
42
42
years of professional experience
Work History
Owner/Operator Manager
CMS Subs LLC
03.1999 - 05.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Assistant Manager
Subway Subs and Salads
03.1989 - 03.1999
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Nursing Aide
Seneca County Home
08.1983 - 08.1986
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Tiffin Columbian HIghschool
Tiffin, OHSkills
Operations management
Client relationship management
Financial reporting
Relationship management
Timeline
Owner/Operator Manager
CMS Subs LLC
03.1999 - 05.2025
Assistant Manager
Subway Subs and Salads
03.1989 - 03.1999
Nursing Aide
Seneca County Home
08.1983 - 08.1986
Tiffin Columbian HIghschool
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