Candy Wells
Rossville,GA
Summary
Dynamic professional with a proven track record at Conifer Healthcare Solutions, excelling in patient registration and HIPAA compliance. Demonstrated ability to enhance patient experience through exceptional customer service and effective communication. Skilled in insurance verification and adept at maintaining patient confidentiality, consistently exceeding performance targets.
Overview
29
29
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
11.2010 - 10.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Provided excellent customer service to patients and medical staff.
Patient Registration Clerk
Erlanger Medical Center
06.2001 - 06.2002
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
Freight Checker
Beaulieu of America
01.1995 - 01.2000
- Aided in training new employees, sharing best practices for efficient job performance.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Education
High School Diploma -
Cornerstone Christian
Townsend, GA06-2009
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration and Admission
- Insurance Authorizations
- Patient Confidentiality and Data Security
- Patient Intake
- EMR
Timeline
Patient Access Representative
Conifer Healthcare Solutions
11.2010 - 10.2023
Patient Registration Clerk
Erlanger Medical Center
06.2001 - 06.2002
Freight Checker
Beaulieu of America
01.1995 - 01.2000
High School Diploma -
Cornerstone Christian
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