Candy Wesson
Crestview,FL
Summary
Accomplished hospitality professional with expertise in guest services and problem-solving, honed at Baymont By Wyndham. Proven track record in enhancing guest satisfaction and maintaining high cleanliness standards. Skilled in inventory oversight and training, leading to a 20% improvement in team efficiency. Strong communication and administrative skills ensure seamless operations and exceptional guest experiences.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent Night Auditor
Baymont By Wyndham
Crestview, FL
07.2025 - Current
- Greeted and assisted guests with check-in/check-out processes, ensuring smooth arrivals and departures.
- Managed reservations and room assignments using property management software, optimizing guest experience.
- Maintained cleanliness and organization in guest rooms, ensuring high standards of hygiene.
- Operated laundry equipment efficiently, managing cycles for optimal fabric care.
- Assisted with inventory management of cleaning supplies and linens, supporting operational needs.
- Followed safety protocols while using cleaning chemicals and equipment, promoting workplace safety.
- Provided exceptional customer service by responding promptly to guest requests regarding housekeeping needs.
- Collaborated with team members to uphold hotel cleanliness standards during peak occupancy periods.
- Adapted quickly to changing priorities and tasks in a fast-paced environment, demonstrating flexibility.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Room Attendant
Sleep Inn Suites
DeFuniak Springs, FL
03.2025 - 07.2025
- Cleaned and sanitized guest rooms, ensuring adherence to established cleanliness standards.
- Replenished supplies and amenities in guest rooms, enhancing overall guest experience.
- Reported maintenance issues promptly to ensure timely resolution and guest satisfaction.
- Organized cleaning supplies efficiently, optimizing time management during room preparation.
House Manager
Home Away Inn
Crestview, FL
09.2024 - 03.2025
- Managed daily operations, ensuring efficient guest experiences and adherence to service standards.
- Coordinated housekeeping schedules to maintain cleanliness and organization throughout the property.
- Assisted in staff training, promoting best practices for guest interactions and operational procedures.
- Oversaw inventory management, tracking supplies and equipment for effective resource allocation.
Housekeeping Manager
Red Roof Inn Hotel
Crestview, FL
06.2024 - 09.2024
- Managed daily operations of housekeeping team, ensuring cleanliness standards met consistently.
- Trained and supervised staff on effective cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation.
- Implemented quality control measures to maintain high guest satisfaction ratings.
Assistant Housekeeping Inspection Manager
Emerald View Management
Panama City Beach, FL
07.2021 - 02.2022
- Conducted thorough inspections of guest rooms to ensure adherence to cleanliness standards.
- Trained and supervised housekeeping staff on best practices for efficiency and quality control.
- Developed checklists and inspection protocols to enhance operational consistency in housekeeping services.
- Collaborated with management to identify areas for process improvement within the housekeeping department.
- Assisted in scheduling staff shifts to optimize workforce productivity during peak periods.
- Resolved guest complaints related to housekeeping promptly, enhancing overall guest satisfaction ratings.
- Implemented training programs focused on safety and sanitation procedures for all housekeeping personnel.
- Conducted regular inspections of guest rooms, public areas, and back-of-house facilities to maintain high levels of cleanliness.
- Worked closely with front desk personnel to coordinate room availability statuses during peak periods or special events at the property.
- Maintained accurate records of housekeeping activities, including room status reports, work orders, and inspection results.
- Collaborated with other departments to ensure seamless communication and smooth operations within the hotel.
- Reduced employee turnover rate with thorough training programs and ongoing support for housekeeping staff.
- Improved room cleanliness standards by implementing detailed inspection procedures and checklists.
- Coordinated schedules and assigned tasks for housekeeping team members, ensuring timely completion of all duties.
- Implemented safety protocols and training sessions for housekeeping staff to ensure a hazard-free work environment.
- Provided valuable feedback to housekeeping staff, resulting in improved performance and higher quality service.
- Contributed to overall positive guest experience through attentive oversight of staff performance during their interactions with guests.
- Served as a liaison between upper management and the housekeeping staff, communicating important updates on company policies or initiatives.
- Enhanced guest satisfaction ratings by addressing complaints promptly and ensuring issues were resolved effectively.
- Organized and led regular team meetings to discuss performance metrics, address concerns, and celebrate successes within the department.
- Assisted in hiring process for new housekeeping staff members, contributing to a cohesive and efficient team atmosphere.
- Identified opportunities for process improvement within daily operations that led to cost savings or reduced time spent on certain tasks.
Housekeeping Inspector
Alicia Hollis Realtor Beach Rentals
Fort Walton Beach, FL
02.2018 - 07.2021
- Inspected properties for cleanliness and compliance with quality standards.
- Trained housekeeping staff on best practices and efficient cleaning techniques.
- Developed checklists to streamline inspection processes and ensure thorough evaluations.
- Coordinated maintenance requests based on property condition assessments during inspections.
- Reviewed guest feedback to identify areas for improvement in housekeeping services.
- Led regular team meetings to discuss performance goals and service enhancements.
- Monitored adherence to safety protocols and sanitation guidelines across all properties.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Continually updated knowledge of industry best practices and emerging technologies, sharing insights with the team to foster ongoing improvement in housekeeping processes.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Increased employee morale through recognition programs that rewarded outstanding performance within the housekeeping department.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
Education
Cerifitied - Management
Wyndham University
Associate of Arts - Certified Hospitality Housekeeping Manager
International Hospitality Institute
Florahome, FL01-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Guest accommodations
- Oral and written communications
- Listening skills
- Administrative skills
- Reservation systems
- Front desk management
- Microsoft office
- Front office support
- Housekeeping
- Administrative support
- POS systems
- Clerical duties
- Room assignments
- Documentation
- Registration processing
- File management
- Hospitality best practices
- Registration
- Reservations
- Training and mentoring
- Conflict and issue documentation
- Conflict management
- Inventory oversight
- Tourism knowledge
- Mail and packages
- Office management
- Word processing
- Effective planning
- Bookkeeping
Accomplishments
- Took guest reservations via credit card without a single error over the course of 6 months.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 6 months.
- Quickly resolved issues and guest complaints
Timeline
Front Desk Agent Night Auditor
Baymont By Wyndham
07.2025 - Current
Room Attendant
Sleep Inn Suites
03.2025 - 07.2025
House Manager
Home Away Inn
09.2024 - 03.2025
Housekeeping Manager
Red Roof Inn Hotel
06.2024 - 09.2024
Assistant Housekeeping Inspection Manager
Emerald View Management
07.2021 - 02.2022
Housekeeping Inspector
Alicia Hollis Realtor Beach Rentals
02.2018 - 07.2021
Cerifitied - Management
Wyndham University
Associate of Arts - Certified Hospitality Housekeeping Manager
International Hospitality Institute