Candyce pointer
Oklahoma City,OK
Summary
Detail-oriented professional with strong communication and problem-solving skills. Proven ability to deliver high-quality customer support and manage dispatch coordination efficiently.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
Oklahoma City, Oklahoma
01.2025 - Current
- Assist customers with account activations, device setup, and troubleshooting technical issues
Process payments and resolve billing inquiries efficiently
Deliver high-quality customer support while maintaining strong communication and problem-solving skills
EIT / Fraud Investigator
Act
Norman, Oklahoma
02.2023 - 02.2024
- Conducted investigations into suspected fraud cases, including identity theft and financial discrepancies
Analyzed transaction data and financial records to identify suspicious patterns
Collected and preserved digital and physical evidence to support legal actions
Prepared detailed reports outlining findings and recommendations for management and law enforcement
Order Picker
HomeWetBar
Oklahoma City, Oklahoma
11.2021 - 12.2023
- Accurately picked and packed orders based on tickets and inventory systems
Verified product quality and ensured correct shipments
Prepared and labeled packages for delivery
Emergency Roadside Service Dispatcher
Loves Corporate
Oklahoma City, Oklahoma
02.2022 - 05.2023
- Managed incoming service requests and assessed customer needs in high-pressure situations
Dispatched technicians and tow services to ensure timely roadside assistance
Maintained communication with customers and service providers, providing real-time updates
Improved response efficiency through effective coordination and prioritization
Custodian
Home Cleaning Service
Oklahoma City, Oklahoma
03.2017 - 06.2018
- Performed residential and commercial cleaning, maintaining sanitary environments
Completed minor maintenance tasks and reported major repair needs
Followed safety procedures for handling cleaning chemicals and equipment
Loss Prevention Associate
Walmart
Oklahoma City, Oklahoma
10.2011 - 09.2016
- Monitored store activity using surveillance systems to prevent theft and fraud
Investigated incidents and documented findings for legal and internal review
Identified security risks and recommended improvements to reduce loss
House Manager / Caregiver
Independent Opportunities Inc
Oklahoma City, Oklahoma
03.2013 - 08.2016
- Provided daily living assistance including hygiene, meals, and medication management
Maintained a clean and safe living environment
Offered emotional support and encouraged social engagement - Supervised daily operations and activities for residential programs.
- Coordinated schedules and transportation for clients and staff.
- Managed household budgets and maintained financial records.
Education
High School Diploma -
Western Heights High School
Oklahoma City, OKSome College (No Degree) - Cosmetology
Francis Tuttle
Oklahoma City, OKSkills
- Customer Service & Client Support (10 years)
- Customer relationship management
- Account activation and payment processing
- Fraud detection and reporting
- Customer Service & Client Support (10 years)
Fraud Investigation & Risk Analysis
Communication & Problem Solving
Dispatch Coordination & Multitasking
Cash Handling & Billing Support
Microsoft Word & Excel
Data Entry & Typing
Caregiving & Patient Support
Certifications
Driver’s License
First Aid Certification
Timeline
Customer Service Representative
Consumer Cellular
01.2025 - Current
EIT / Fraud Investigator
Act
02.2023 - 02.2024
Emergency Roadside Service Dispatcher
Loves Corporate
02.2022 - 05.2023
Order Picker
HomeWetBar
11.2021 - 12.2023
Custodian
Home Cleaning Service
03.2017 - 06.2018
House Manager / Caregiver
Independent Opportunities Inc
03.2013 - 08.2016
Loss Prevention Associate
Walmart
10.2011 - 09.2016
High School Diploma -
Western Heights High School
Some College (No Degree) - Cosmetology
Francis Tuttle